Full Time Medical Receptionist

Inner North Medical Clinic; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free Flu vaccinations!

Job summary

Inner North Medical Clinic in Brunswick, VIC is seeking a professional, experienced Receptionist to join our vibrant team. You will be the first point of contact for patients, delivering a warm, professional welcome and ensuring smooth front desk operations.

This full-time role requires a minimum of two years’ medical reception experience, excellent communication skills, and the ability to multitask in a busy environment.

Qualifications

• Minimum 2 years medical reception experience.
• Excellent interpersonal and communication skills, with a strong patient focus.
• Best Practice Clinic software experience preferred.
• Ability to multitask in a busy environment.
• Reliable and team oriented.

Responsibilities

• Greet and welcome patients in a professional and friendly manner.
• Manage incoming phone calls, emails, and appointment bookings.
• Coordinate schedules and liaise with clinicians across multiple specialist services.
• Process payments and maintain accurate patient records.
• Provide information about our clinics and services to patients and referrers.
• Ensure reception and waiting areas are well presented and welcoming.
• Support the wider team with general administration tasks as required.

Tools

Best Practice Clinic

Job description

Inner North Medical Clinic – Brunswick VIC

We are a vibrant, purpose-led team delivering high-quality care across our clinics. We are growing and we are looking for a professional and experienced Receptionist to join our team and help us deliver an exceptional patient experience.

About the Role

We are seeking a legendary full-time Receptionist (5 days per week) with a minimum of 2 years’ experience in medical reception. Best Practice experience highly desirable.

Reporting to our Reception Manager and Practice Manager, you will be the first point of contact for our patients, providing a warm, professional welcome and ensuring the smooth day-to-day running of our front desk operations. Phones can get busy, but you’re cool with that. You can multi-task and prioritise your work.

This role requires strong communication, organisational skills, and a genuine passion for patient care.

Key Responsibilities

• Greet and welcome patients in a professional and friendly manner.
• Manage incoming phone calls, emails, and appointment bookings.
• Coordinate schedules and liaise with clinicians across multiple specialist services.
• Process payments and maintain accurate patient records.
• Provide information about our clinics and services to patients and referrers.
• Ensure reception and waiting areas are well presented and welcoming.
• Support the wider team with general administration tasks as required.

About You

To succeed in this role, you will bring:

• Minimum 2 years medical reception experience
• Excellent interpersonal and communication skills, with a strong patient focus.
• Experience with Best Practice Clinic software preferred but not essential.
• Ability to multitask and manage competing priorities in a busy environment.
• Strong computer literacy and experience
• Professional presentation and a proactive, can-do attitude.
• Reliability, flexibility, and a team-oriented mindset.

What We Offer

• A supportive and collaborative team environment.
• Purpose-led, patient-centred work across a range of specialist services.
• Full-time hours (5 days per week)
• Opportunities to learn and grow as our clinics continue to expand.
• Free Flu vaccinations!