Medical Receptionist

CoreMed Health Alexandria Pty Ltd; Sydney; On-site; AUD 50,000 - 62,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training and development

Career progression opportunities

Supportive team culture

Job summary

SYNC Health Precinct Alexandria is seeking a team of Medical Receptionists for front-line administrative support at our Alexandria clinic in NSW. Roles available on full-time, part-time, or casual basis, with shift coverage from 8:00am to 10:00pm, 7 days a week.

Primary duties include welcoming patients, managing check-in/out, scheduling appointments, handling payments, and maintaining accurate records with strict privacy compliance. Join a busy practice focused on patient care and efficiency.

Qualifications

• Experience as a Medical Receptionist or similar healthcare admin role.
• Excellent interpersonal and communication skills with diverse patients and staff.
• Proficiency with medical practice management software and general computer applications.

Responsibilities

• Greet patients warmly and professionally at arrival.
• Manage patient check-in and check-out, collect personal information.
• Schedule and confirm appointments using practice management software.
• Answer calls and direct inquiries to staff or departments.
• Process patient payments and handle billing accurately.
• Maintain confidential patient records per privacy laws.
• Keep waiting areas clean, organized and stocked.
• Coordinate with clinical staff to maintain smooth patient flow.
• Process referrals, pathology requests, and practitioner correspondence.

Skills

Medical receptionist experience

Interpersonal communication

Office software proficiency

Tools

Practice management software

Microsoft Office

Job description

About the role
SYNC Health Precinct Alexandria is seeking a team of professional Medical Receptionists to join our team on a full-time, part-time or Casual basis. This is a pivotal role within our medical administration function, positioned at the front line of our practice in Alexandria, NSW. As a Medical Receptionist, you will be the first point of contact for our patients, setting the tone for their experience and ensuring smooth operational efficiency across our medical facility. This role is essential to maintaining the high standards of patient care and administrative excellence that SYNC Health Precinct will be known for.

This role involves shift work, with operating hours being from 8:00am to 10:00pm, 7-days per week.

Key responsibilities

• Greeting patients warmly and professionally upon arrival, ensuring a welcoming and comfortable reception experience
• Managing patient check-in and check-out processes, including collecting necessary personal information
• Scheduling and confirming patient appointments using practice management software
• Answering incoming telephone calls and directing enquiries to appropriate medical staff or departments
• Processing patient payments and handling cash, card and insurance billing transactions accurately
• Maintaining confidential and accurate patient records in compliance with medical privacy legislation
• Managing waiting areas to ensure they are clean, organised and adequately stocked with necessary materials
• Coordinating with clinical staff to ensure smooth patient flow throughout the day
• Processing referrals, pathology requests and correspondence as required by practitioners
• Maintaining appointment books and communicating schedule changes to patients and staff

What we're looking for

• Proven experience as a Medical Receptionist or similar healthcare administrative role in a busy medical practice or clinic environment
• Excellent interpersonal and communication skills with the ability to interact professionally with diverse patients and healthcare professionals
• Proficiency in medical practice management software and general computer applications including Microsoft Office
• Strong organisational abilities and multitasking skills, with the capacity to manage competing priorities and peak periods
• Attention to detail and commitment to maintaining accurate, confidential patient records
• Understanding of medical terminology and healthcare administration processes
• Friendly, empathetic demeanour with a genuine commitment to excellent customer service
• Reliable and punctual with a professional approach to all interactions
• Current knowledge of privacy legislation and patient confidentiality requirements (such as GDPR or Australian Privacy Principles)

What we offer
We are committed to providing a supportive and professional working environment where our staff can thrive. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a collaborative workplace culture that values professionalism and dedication to patient care. We provide ongoing training and development opportunities to support your career progression within the medical administration field. We encourage a positive workplace where diversity is celebrated and all team members feel valued and respected. As we operate 7-days per week with extended opening hours, we offer the potential to work a variety of shifts, to fit in with your other commitments. We are offering Full-Time, Part-Time and Casual roles.

About us
SYNC Medical Precinct is a brand new, state of the art Health Precinct, opening in late November 2026. Our services include an Emergency Specialist Acute Care service, full-suite Medical Imaging, Pathology, Specialist Consulting Rooms and an Orthopaedic Fracture Clinic. Our mission is to deliver high-quality, compassionate medical care with a focus on patient wellbeing and satisfaction. We pride ourselves on maintaining a professional, welcoming environment where both patients and staff feel supported. Our experienced team of medical professionals and administrative staff work collaboratively to ensure that every patient receives the best possible care and experience. We are dedicated to continuous improvement and maintaining the highest standards of medical administration and patient service excellence.

What can I earn as a Medical Receptionist