Junior Medical Receptionist

Saige Health and Wellness; Coffs Harbour City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Saige Health and Wellness is a mixed clinical practice in Coffs Harbour NSW seeking a Junior Receptionist who is organised, calm under pressure, and genuinely cares about people. You will be the first and last point of contact for patients, connecting them with clinicians across services in one roof.

Medical reception experience is welcome but not essential; we value strong organisational skills, a solid work ethic and a caring nature, with on-the-job training provided.

Qualifications

• Excellent organisational and time-management skills.
• Strong problem-solving ability; you like adjustments when plans change.
• Compassionate, patient-focused approach for anxious or unwell patients.
• Clear, friendly communication in person and on the phone.
• Reliability, initiative and a strong work ethic.
• Confidence with computers and willingness to learn new software.

Responsibilities

• Welcome patients warmly, check them in, and handle questions with patience and discretion.
• Manage bookings across multiple clinicians and services.
• Handle phone calls, emails and online enquiries promptly and professionally.
• Process payments, Medicare and private health fund claims, and referrals.
• Adjust schedules when things change, rebooking patients and communicating delays with empathy.
• Keep patient records accurate and confidential.
• Support the clinical team with administrative tasks and keep reception running smoothly.

Skills

Organisational skills

Time management

Problem solving

Clear communication

Reliability

Initiative

Computer literacy

Tools

Practice software

Medicare billing

Job description

Saige Health and Wellness – Coffs Harbour NSW

Saige Health is a mixed clinical practice in Coffs Harbour where patients come to us for everything from diagnostic ultrasound, specialist gynaecologist, Women's Health GP, to allied health services. On any given day our front desk might greet a nervous first-time scan patient, a regular coming in for ongoing care, and a family juggling several appointments at once. We believe the care a patient receives starts the moment they walk through the door, and our reception team sets that tone.

About the role

We’re looking for a Junior Receptionist who is organised, calm under pressure, and genuinely cares about people. You’ll be the first and last point of contact for our patients and the connection between them and our clinicians. Because we run several services under one roof, no two days look the same. Appointments shift, clinicians run late and patients arrive with unexpected questions, so you’ll need to think on your feet and find practical solutions while keeping patients informed and at ease.

Medical reception experience is welcome but not essential. We’d rather hire someone with strong organisational skills, a solid work ethic and a caring nature, and teach them the rest.

What you’ll do

• Welcome patients warmly, check them in, and handle their questions with patience and discretion
• Manage bookings across multiple clinicians and services, including preparation requirements such as fasting
• Handle phone calls, emails and online enquiries promptly and professionally
• Process payments, Medicare and private health fund claims, and referrals
• Adjust schedules when things change, rebooking patients and communicating delays with empathy
• Keep patient records accurate and confidential
• Support the clinical team with administrative tasks and keep reception running smoothly

What we’re looking for

• Excellent organisational and time-management skills
• Strong problem-solving ability: you like working out the best path when plans change
• A compassionate, patient-focused approach, especially with people who are unwell, anxious or distressed
• Clear, friendly communication in person and on the phone
• Reliability, initiative and a strong work ethic
• Confidence with computers and a willingness to learn new software
• High attention to detail
• Medical reception, basic knowledge of medical terminology, practice software or Medicare billing experience is a bonus
• National Police Check and Working with Children Check are required
• Availability for Monday to Friday is preferred but flexible for the right candidate

What we offer

• A supportive team that values kindness, initiative and doing things properly
• Full on-the-job training in our systems and clinical workflows

Room to grow.

For those who want it, there are pathways into senior reception, practice coordination or administration, and support toward qualifications such as a Certificate III or IV in Health Administration