Medical Receptionist

Port Westside Pty Ltd; Port Macquarie; On-site; AUD 46,000 - 60,000; Full time

Job summary

Westside Medical Centre in Port Macquarie, NSW, is seeking a reception team member to join our busy general practice. This full-time role focuses on delivering excellent patient service, coordinating appointments, and supporting clinical staff.

You will be the first point of contact for patients, handling enquiries and administrative tasks essential to patient care. The position offers opportunities for growth within the practice.

Qualifications

• Experience in medical reception is a big plus, but not essential.
• Team player, open to learning and a long-term position.
• Opportunities for progression within the business.

Responsibilities

• Answering telephone calls and enquiries
• Booking and managing patient appointments
• Processing consultation payments and Medicare rebates
• Managing incoming and outgoing correspondence (pathology, referrals, imaging)

Skills

Customer service

Team oriented

Willingness to learn

Job description

We are looking for someone with excellent customer service skills to join our reception team at Westside Medical Centre. The position is full-time.

About us

Westside Medical Centre is a modern general practice providing high quality, holistic and ongoing primary medical care. As first point of call, our reception team are essential in supporting our patients and the clinical team.

Qualifications & experience

Experience in medical reception is a big plus, but not essential. If you are a team player, open to learning and you are looking for a long-term position, we are happy to teach you all the tricks. As you find your feet in our team, your position will evolve, and your responsibilities will grow. In addition, there are opportunities for progression within the business.

Tasks & responsibilities

You will be managing patient relationships and helping our patients feel comfortable and respected. As part of that patient journey, you will also be involved in the administrative tasks that are critical for their care. Some of your tasks will be:

• Answering telephone calls and enquiries


• Booking and managing patient appointments


• Processing consultation payments and Medicare rebates


• Managing incoming and outgoing correspondence (pathology, referrals, imaging)