Medical Receptionist

Kookora Surgery; Griffith; On-site; AUD 30,000 - 39,000; Full time

Job summary

Kookora Surgery in Griffith, NSW is seeking a dedicated Medical Receptionist to be the friendly first point of contact for patients. This on-site role supports the clinical team by handling check-in/out, appointments, registrations, and billing inquiries with professionalism.

You will manage patient records, protect privacy, and contribute to a positive, efficient practice environment. Strong customer service, organisational skills, and teamwork are essential for success in this busy front-desk

Qualifications

• Previous experience as a Medical Receptionist is desirable, but not essential.
• Excellent customer service skills.
• Passionate about providing exceptional customer service.
• Compassionate, empathetic and warm disposition.
• Quick learner focused on learning and developing your medical administration skills.
• High standard of personal integrity – trustworthy, loyal and honest.
• Ability to maintain strict confidentiality regarding all patient and practice matters.
• Excellent organisational and time management skills.
• Able to work well independently, but also as part of a team.
• Great attention to detail.
• Ability to connect and interact with people of all ages, backgrounds and personalities.
• Enjoy being part of a professional, happy and highly focused team.

Responsibilities

• Greeting patients in a warm, professional and courteous manner upon arrival at the practice
• Managing patient check-in and check-out procedures using medical practice management software
• Scheduling and coordinating patient appointments, ensuring efficient use of clinical time and minimising patient wait times
• Processing patient registrations and maintaining accurate, up-to-date patient records and documentation
• Handling patient enquiries and directing calls to appropriate staff members or taking messages
• Managing patient accounts, processing payments and explaining billing and insurance matters where applicable
• Maintaining confidentiality of all patient information in compliance with relevant healthcare privacy legislation
• Performing general administrative tasks including filing, photocopying and correspondence
• Supporting the clinical team by ensuring medical supplies and reception areas are well-organised and stocked
• Contributing to a positive and efficient practice environment through teamwork and professional communication

Skills

Customer service

Time management

Organisational skills

Teamwork

Confidentiality

Attention to detail

Communication

Job description

We are seeking a dedicated Medical Receptionist to join our healthcare team in Griffith NSW. This is a crucial front-of-house position that serves as the first point of contact for our patients and plays a vital role in the smooth operation of our medical practice. As Medical Receptionist, you will be responsible for creating a welcoming and professional environment whilst managing administrative tasks that directly support the clinical team and enhance patient experience. This role is based on-site in Griffith NSW 2680.

What you'll be doing

Greeting patients in a warm, professional and courteous manner upon arrival at the practice

Managing patient check-in and check-out procedures using medical practice management software

Scheduling and coordinating patient appointments, ensuring efficient use of clinical time and minimising patient wait times

Processing patient registrations and maintaining accurate, up-to-date patient records and documentation

Handling patient enquiries and directing calls to appropriate staff members or taking messages

Managing patient accounts, processing payments and explaining billing and insurance matters where applicable

Maintaining confidentiality of all patient information in compliance with relevant healthcare privacy legislation

Performing general administrative tasks including filing, photocopying and correspondence

Supporting the clinical team by ensuring medical supplies and reception areas are well-organised and stocked

Contributing to a positive and efficient practice environment through teamwork and professional communication

Your skills and Knowledge

Ideal candidate will have the following attributes;

Previous experience as a Medical Receptionist is desirable, but not essential. We welcome all candidates with excellent customer service skills.

You are passionate about providing an exceptional level of customer service

Compassionate, empathetic and warm disposition

You are a quick learner and focused on learning and developing your medical administration skills

A high standard of personal integrity –trustworthy, loyal and honest.

An ability to maintain strict confidentiality regarding all patient and practice matters

Excellent organisational and time management skills

Able to work well independently, but also as part of a team

Great attention to detail

Have the ability to connect and interact with people of all ages, background and personalities

Enjoy being part of a professional, happy and highly focused team