Medical Receptionist

Holstep Health; Melbourne; On-site; AUD 15,000 - 21,000; Part time

Job summary

Holstep Health is seeking a Medical Receptionist to support two modern clinics in West Heidelberg and Brunswick. Work 3 days per week across busy reception, administration and practice management duties within our established General Practice.

You will be the first point of contact for patients and staff. The role involves coordinating with the Practice Manager to improve systems, manage the diary and ensure a smooth patient experience while maintaining a high level of professionalism and

Qualifications

• Experience in medical reception is essential.
• Able to communicate clearly with patients, staff and visitors.
• Strong organisational and time management skills are required.
• Experience working with diverse communities is beneficial.

Responsibilities

• Manage a busy reception and practice diary.
• Coordinate daily reception workflows including opening/closing.
• Resolve patient booking and admin issues promptly.
• Monitor appointment books and assist with GP and nurse scheduling.
• Ensure adequate reception staffing and roster changes.

Skills

Medical reception

Customer service

Communication

Time management

Team collaboration

Education

Business administration qualification

Job description

• Job Type:Permanent - Part Time (up to0.3 FTE)

BRIEF DESCRIPTION:

• Work 3days per week across two modern clinics in West Heidelberg and Brunswick
• Your previous experience will complement your new supportive and highly skilled team of GPs, Nurses, Administrative & IT staff, Practice Manager to enhance outcomes for our diverse community
• Become the vital point of contact for our clients, staff, and visitors and make a direct and real improvement to our community
• The opportunity to work closely with the Practice Manager and have a genuine influence on how the practice operates, improving systems, introduce new ideas and create positive change
• This role is responsible for a range of reception, administration and practice management duties within our well-established General Practice

The Medical Receptionist Team plays an important role, being the first point of contact to the practice. All patients, carers, health professionals and others seeking access to the staff or services of the General Practice clinic approach the Medical Receptionist in the first instance. The Senior Medical Receptionist has additional skills and knowledge that enable him/her to assist the reception team in achieving excellence in their roles. The role is essential in ensuring the professional image of the practice is maintained by giving excellent service to patients, Practice Manager, and other members of the Practice team. Additionally, the incumbent will work closely with the Practice Manager to coordinate and deliver administrative activities at the clinic, this will include coordinating with other teams and support services and the broader clinical General practice team at Holstep Health to ensure the delivery of high quality and efficient General practice services.

YOU WILL BE RESPONSIBLE FOR:

• Managing a busy reception environment and practice diary
• Coordinate daily reception workflows, including opening and closing procedures
• Troubleshoot patient booking and administrative issues throughout the day
• Monitor appointment books and assist with GP and Nurse scheduling
• Ensure adequate reception staffing and assist with roster changes

WHAT YOU NEED TO SUCCEED:

• Experience in medical reception is essential
• Capacity to work collaboratively with internal and external stakeholders to achieve organisational goals
• Excellent interpersonal, written, verbal and listening communication skills
• Demonstrated High level customer service skills including capacity to communicate with visitors from diverse backgrounds and with special needs
• Ability to juggle multiple tasks, prioritise and manage time effectively
• Ability to work independently, show initiative and work productively within a team environment
• The ability to maintain a high level of professionalism and confidentiality
• Qualification in business administration (desirable)
• Knowledge of and experience in the Community Sector (desirable)
• Knowledge of and experience in understanding and communicating medical terminology (desirable)
• Ability to speak a relevant community language (desirable)
• Experience in working with people from culturally diverse communities (desirable)
• National Police check
• Evidence of rights to work within Australia
• Working with Children check
• Current full or probationary drivers licence
• Immunisation Category A
• Statutory Declaration