Medical Receptionist

Balance! Healthcare; Springwood; Sur place; AUD 52 000 - 65 000; Plein temps

Résumé du poste

Balance! Healthcare seeks an experienced Medical Receptionist or a quick-learning customer service professional to join our GP practice in Springwood.

Reporting to the Practice Manager, you will ensure a high-quality patient experience and provide administrative support to clinical teams for efficient operations. Responsibilities include greeting patients, managing patient flow, updating records, and coordinating between reception and consulting rooms.

Qualifications

• A can-do attitude and proactive/forward thinker.
• Self-motivated with a willingness to learn.
• Able to work in a fast-paced environment.
• Capable of working independently and with a team.
• Excellent planning and organisational skills, with the ability to prioritise multiple tasks.
• Excellent interpersonal and communication skills with a focus on customer service.
• Proficient with Microsoft applications/Tech Savvy.
• Mature attitude and ability to resolve conflicts positively and respectfully.
• Exceptional attention to detail and confidentiality.
• Experience with Best Practice Software would be highly regarded.

Responsabilités

• Provide comprehensive administrative support to clinical teams.
• Deliver excellent patient management including greeting patients, recording/updating information, and ensuring smooth flow between reception and consultation rooms.

Connaissances

Customer service

Microsoft Office

Organisational skills

Communication skills

Confidentiality

Conflict resolution

Teamwork

Attention to detail

Best Practice Software

Outils

Best Practice Software

Description du poste

We are currently seeking an experienced and motivated Medical Receptionist, (or an enthusiastic quick learning customer service officer who is keen to have a new career) to join our fast-paced GP Medical Practice based in Springwood.

Reporting to the Practice Manager, and working as part of a team, you will be responsible for ensuring a high-quality patient experience as well as providing administrative support services to the clinical teams enabling them to run efficiently and professionally.

Key responsibilities of the role:

• Providing comprehensive administrative support to the clinical teams;
• Delivering excellent patient management including maintaining patient flow, greeting patients, recording and updating patient information and ensuring a smooth journey to and from the reception area and consulting rooms;

To be successful for this position, you must have:

• A “can do” attitude and be a proactive/forward thinker
• Being a self-motivated individual with a willingness to learn
• Be capable of working in a fast pace environment
• Have the proven ability to work both independently and collaboratively with the team
• Excellent planning and organisational skills together with the ability to priorities a number of competing priorities
• Excellent interpersonal and communication skills, with a focus on providing exceptional customer service
• proficiency with Microsoft applications/Tech Savvy
• A mature attitude and ability to resolve conflict in a positive and respectful manner
• Exceptional attention to detail
• Demonstrated ability to maintain absolute confidentiality regarding patient and practice information
• In addition, experience with Best Practice Software would be highly regarded.

The successful applicant must have flexibility and be able to work anywhere between the hours of 8:00am to 7:00pm on weekdays and Weekends.

If you enjoy working in a fast paced, dynamic environment, believe in the importance of exceptional customer service and enjoy being part of a team then we would love to hear from you!