Medical Receptionist

Redlands Clinic; Cleveland; On-site; AUD 42,000 - 54,000; Full time

Job summary

Redlands Clinic in Cleveland, QLD is seeking an experienced Medical Receptionist to join our team. The role focuses on delivering outstanding patient service while handling bookings, billing, and communication with care.

Ideal candidates have General Practice administration experience, attention to detail, and flexibility to work mornings, evenings until 7pm, and Saturday mornings. Familiarity with Best Practice and HotDoc is preferred.

Qualifications

• Professional, polite manner with excellent verbal and written communication skills.
• Excellent time management with ability to prioritize tasks set.
• Experience in General Practice Administration.
• Demonstrate a high level of accuracy and attention to detail.
• Demonstrate the ability to follow our high level of policies and procedures within the practice.
• Experience working with practice management software, preferably Best Practice and HotDoc.

Responsibilities

• An emphasis on customer service.
• Answering incoming calls and emails timely and professionally.
• Booking appointments and managing multiple diaries.
• Managing multiple tasks.
• Able to work in a busy environment.
• Medicare and private billings.

Skills

Customer service

Communication

Time management

Attention to detail

Policy compliance

Tools

Best Practice

HotDoc

Job description

We are seeking to recruit an experienced Medical Receptionist to join our team. Redlands Clinic is an established medical practice located in the beautiful Bayside suburb of Cleveland with a strong history of excellent patient care to the local community.

Responsibilities:

• An emphasis on customer service.
• Answering incoming calls and emails timely and professionally.
• Booking appointments and managing multiple diaries.
• Managing multiple tasks.
• Able to work in a busy environment.
• Medicare and private billings.

Qualifications/ Expectations :

• Professional, polite manner with excellent verbal and written communication skills.
• Excellent time management with ability to prioritize tasks set.
• Experience in General Practice Administration.
• Demonstrate a high level of accuracy and attention to detail.
• Demonstrate to be able to follow our high level of policies and procedures with in the practice.
• Experience working with practice management software, preferably Best Practice and HotDoc.
• Be well presented.
• Must be flexible with working mornings, evening until 7pm and Saturday Mornings