Medical Receptionist

North Coast TMS; Byron Bay; On-site; AUD 50,000 - 60,000; Full time

Job summary

North Coast TMS in Byron Bay is seeking a friendly medical receptionist to join our team. You will greet patients, answer calls, schedule appointments, and manage payments while maintaining confidential records.

Experience in medical reception or healthcare administration is highly regarded, with training available for the Xestro platform. Availability on-site in Byron Bay on Tuesdays and/or Thursdays is required.

Qualifications

• Experience in medical reception or healthcare administration preferred.
• Ability to learn new systems and use computers confidently.
• Strong communication and empathy when dealing with patients.

Responsibilities

• Greeting patients and creating a welcoming experience
• Answering phone calls and responding to patient enquiries
• Scheduling, confirming and managing appointments
• Processing Medicare claims, payments and patient accounts
• Maintaining accurate and confidential patient records
• Liaising with doctors, allied health professionals and external providers
• Supporting the clinical and administration teams as required

Skills

Customer service

Communication

Organisation

Confidentiality

Job description

Join the growing North Coast TMS team now with an immediate start available.

About us:

At North Coast TMSwe provide effective, modern therapies for people living with mental health disorders. We are passionate about clinical excellence and work hard to create a positive, respectful space for both patients and staff.

About the role:

Your key responsibilities will include:

• Greeting patients and creating a welcoming experience
• Answering phone calls and responding to patient enquiries
• Scheduling, confirming and managing appointments
• Processing Medicare claims, payments and patient accounts
• Maintaining accurate and confidential patient records
• Liaising with doctors, allied health professionals and external providers
• Supporting the clinical and administration teams as required

North Coast TMS is looking for someone who:

• Has excellent communication and customer service skills
• Is organised, reliable and able to manage competing priorities
• Demonstrates empathy, patience and professionalism
• Is confident using computers and learning new systems
• Understands the importance of patient privacy and confidentiality
• Works well both independently and as part of a team

Previous experience in medical reception or healthcare administration is highly regarded. Also experience using Xestro platform will be an advantage; however, training can be provided.

Applicants must be available to work on-site in Byron Bay on Tuesdays and/or Thursdays.