Medical receptionist

Brain Save; Newcastle; On-site; AUD 39,000 - 44,000; Part time

Job summary

Brain Save is a Transcranial Magnetic Stimulation clinic servicing Newcastle and the Hunter region seeking a warm, friendly Medical Receptionist for Broadmeadow and Toronto. The role is permanent part-time (2-3 days per week) with school-hour flexibility, ideal for organised individuals who value patient care.

You will welcome patients, provide excellent service, handle phone and in-person inquiries, manage appointments and general clinic administration while multitasking in a dynamic front desk

Qualifications

• Experience in a medical specialist practice preferred but not essential.
• Experience in medical administrative services including customer service, telephone manner, face-to-face reception and general enquiries, emails, billing, receipting, scanning and management of appointments.
• Familiarity with Clinic to Cloud is preferred.

Responsibilities

• Welcome patients and provide exceptional customer service.
• Manage appointment schedules and clinic administration.
• Multitask and handle interruptions to assist patients in person and on the phone.

Skills

Organised

Communication skills

Customer service

Phone etiquette

Attention to detail

Tools

Clinic to Cloud

Job description

Medical Receptionist (2 positions available)

Brain Save is a Transcranial Magnetic Stimulation clinic servicing Newcastle and the Hunter region providing treatment for mental health disorders such as Treatment Resistant Major Depressive Disorder, Post Traumatic Stress Disorder, Generalised Anxiety Disorder and Tinnitus.

We are growing, and we are looking for a warm, friendly and highly organised Medical Receptionist to join our team at Broadmeadow and Toronto.

About the role:

Your primary responsibilities will include welcoming patients and providing exceptional customer service, managing appointment schedules and clinic administration. This is a dynamic front-desk role that requires the ability to multitask and manage competing priorities—particularly the ability to complete administrative tasks efficiently while being regularly interrupted to answer phone calls and assist patients in person.

Hours:

Both positions are Permanent part-time(2 - 3 days per week negotiable)with the flexibility to work school hours. Flexibility to cover when other staff are unavailable is essential.

Skills & Experience/Selection Criteria

• Experience in a medical specialist practice preferred but not essential.


• Experience in medical administrative services including providing excellent customer service and telephone manner, face to face reception and general enquiries, emails, billing, receipting, scanning and management of appointments.


• Experience in computerised patient management system (Clinic to Cloud) preferred but training will be provided.


• You must be highly organised with attention to detail.


• Demonstrated excellent communication (verbal and written language skills) and people skills, work with kindness and compassion both on the phone and in person.


• Ability to follow instructions and learn in an ever-evolving practice.


• Prioritise tasks to ensure prompt turnaround time of allocated tasks.

Your application should include the following:

• Cover letter stating why you would be suitable for this position and addressing the selection criteria.


• Current Resume.


• At least 2 referees with contact phone numbers.


• Only applicants that are deemed to meet the criteria will be contacted.