Medical Receptionist

NexusEyecare; Blacktown; On-site; AUD 48,000 - 60,000; Full time

Job summary

NexusEyecare in Blacktown, NSW is seeking a Medical Receptionist to manage the front desk, greet patients, handle check-in/out, answer calls, book appointments, and maintain accurate patient records. The role supports a smooth patient journey and requires confidentiality and professionalism.

The ideal candidate will have strong communication, organizational skills, and experience in a medical office. Ophthalmology exposure or Genie experience is a plus, with collaboration across clinical staff

Qualifications

• Greeting patients at reception and managing check-in/check-out.
• Handling inquiries via phone, email, faxes; booking appointments.
• Maintaining accurate patient records and documentation for consultations.
• Coordinate with clinical staff to organize schedules.
• Process payments and health fund claims as required.
• Maintain a clean, confidential, patient-focused front desk.

Responsibilities

• Greet patients and manage front-desk operations with professionalism.
• Coordinate with clinicians to ensure smooth scheduling and patient flow.
• Ensure accurate documentation, billing, and health fund processing where applicable.

Skills

Reception duties

Appointment scheduling

Phone etiquette

Medical terminology

Medical office experience

Organizational skills

Interpersonal skills

Communication skills

Tools

Genie

Practice management software

Job description

Company Description

NexusEyecare is a leading provider of comprehensive eye care services, specializing in cataracts, macula conditions, dry eyes, and refractive laser surgeries. The practice is committed to personalized, patient-centered care, taking time to understand each individual's needs and goals to tailor treatment plans. A team of experienced eye care specialists combines clinical expertise with empathy to create a supportive environment throughout the patient journey. NexusEyecare uses advanced diagnostic technology and modern surgical techniques to deliver precise, cutting-edge solutions for vision correction and eye health. The organization focuses on education and ongoing support, aiming to improve quality of life through enhanced vision and compassionate care.

Role Description

The Medical Receptionist is a full-time, on-site role based in Blacktown, NSW. This position is responsible for welcoming patients, managing check-in and check-out processes, and ensuring a smooth front-desk experience. Daily tasks include answering phone calls, responding to inquiries, booking and confirming appointments, and maintaining accurate patient records. The Medical Receptionist coordinates with clinical staff to organize schedules, prepares documentation for consultations and procedures, and processes payments and health fund claims as required. The role also involves maintaining a clean and orderly reception area, protecting patient confidentiality, and providing clear, respectful communication to support a positive patient experience.

Qualifications

• Strong front-desk and Receptionist Duties skills, including greeting patients, managing check-in/check-out, and handling inquiries, invoicing/reciepting, end of the day banking.
• Proficiency in Appointment Scheduling and coordination, with attention to accuracy and time management.
• Professional Phone Etiquette and communication skills for managing calls, messages, emails, faxes and patient follow-up.
• Basic knowledge of Medical Terminology and processes in a clinical setting.
• Experience with Genie is a plus.
• Experience working in a Medical Office or healthcare environment is highly beneficial.
• Strong organizational skills, reliability, and the ability to manage multiple tasks in a busy practice.
• Excellent interpersonal skills, with a respectful, inclusive, and patient-focused approach.
• Competence with practice management software, email, and standard office applications.
• Previous experience in ophthalmology or specialist medical reception is an advantage.