Ophthalmology Front Desk Specialist – Patient Care

NexusEyecare; Blacktown; On-site; AUD 48,000 - 60,000; Full time

Job summary

NexusEyecare in Blacktown, NSW is seeking a Medical Receptionist to manage the front desk, greet patients, handle check-in/out, answer calls, book appointments, and maintain accurate patient records. The role supports a smooth patient journey and requires confidentiality and professionalism.

The ideal candidate will have strong communication, organizational skills, and experience in a medical office. Ophthalmology exposure or Genie experience is a plus, with collaboration across clinical staff

Qualifications

• Greeting patients at reception and managing check-in/check-out.
• Handling inquiries via phone, email, faxes; booking appointments.
• Maintaining accurate patient records and documentation for consultations.
• Coordinate with clinical staff to organize schedules.
• Process payments and health fund claims as required.
• Maintain a clean, confidential, patient-focused front desk.

Responsibilities

• Greet patients and manage front-desk operations with professionalism.
• Coordinate with clinicians to ensure smooth scheduling and patient flow.
• Ensure accurate documentation, billing, and health fund processing where applicable.

Skills

Reception duties

Appointment scheduling

Phone etiquette

Medical terminology

Medical office experience

Organizational skills

Interpersonal skills

Communication skills

Tools

Genie

Practice management software

Job description

NexusEyecare in Blacktown, NSW is seeking a Medical Receptionist to manage the front desk, greet patients, handle check-in/out, answer calls, book appointments, and maintain accurate patient records. The role supports a smooth patient journey and requires confidentiality and professionalism.

The ideal candidate will have strong communication, organizational skills, and experience in a medical office. Ophthalmology exposure or Genie experience is a plus, with collaboration across clinical staff