Medical Receptionist

This is General Practice; Australian Capital Territory; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Part-time hours

Casual positions

Negotiable days and hours

Job summary

This is General Practice in Kambah is seeking enthusiastic Medical Receptionists to join our private practice. You will be the first point of contact for patients, handling check-ins, appointments and front-desk tasks in a fast-paced environment.

We offer both part-time and casual positions with negotiable days and hours, ideal for reliable team players who value accurate data entry and outstanding customer service. Training and a supportive team are provided.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work collaboratively in a busy reception.
• Attention to detail in data entry and records.
• Proficient with Windows 10 and Microsoft Office; familiarity with medical software is a plus.

Responsibilities

• Greet and check-in patients and update non-clinical data.
• Handle billing exchanges and account reconciliation.
• Recall patients and respond to requests from clinical staff.
• Take accurate messages across phone, email and in-person channels.
• Perform basic administrative tasks and data entry.

Skills

Communication

Customer service

Teamwork

Attention to detail

Computer literacy

Tools

BestPractice

Microsoft Office

Job description

This is General Practice is a private Practice located in Kambah, with a team of experienced specialist general practitioners who thrive on providing holistic and comprehensive care. We pride ourselves on offering 'slow-paced' medicine that offers patient-centered care, no matter how complex.

We are seeking enthusiastic, reliable and patient-focused Medical Receptionists to join our busy and welcoming medical practice.

This is a great opportunity for someone who enjoys working in a fast-paced environment, has excellent communication skills and takes pride in providing exceptional customer service.

Our reception team plays an important role in ensuring the smooth day-to-day operation of the practice and creating a positive experience for our patients.

We are offering both Part-Time and Casual positions.

The successful applicants will ideally have availability across a five-day working week, with a variety of shifts available. Days and hours are negotiable, with minimum part-time hours for the right candidate.

TIGP Daily Duties:

Our daily duties include, but are certainly not limited to:

Working collaboratively with the clinical team and fellow Receptionists to triage patients, ensuring that TIGP delivers time-appropriate care.

Greeting and checking-in patients, and updating non-clinical data where appropriate.

Billing exchanges, account reconciliation, and other financial duties.

Assisting the clinical team in recalling patients, and handling patient requests.

Efficiently and accurately taking messages across various mediums (phone, email, in-person) and communicating with the relevant team members to ensure the task is completed.

Engaging with a diverse range of patients and professional contacts with sensitivity and discretion, while always upholding patient confidentiality an privacy.

Basic administration duties - restocking, surface cleaning, data entry, start-of-day and end-of-day reconciliation tasks.

What We Are Looking For:

A reliable and consistent person, capable of being a compassionate first-point-of-contact for the Practice.

Someone with collaborative skills to work effectively within a team, and the initiative to also conduct tasks independently.

An excellent communicator who will actively listen and build relationships with our wonderful patients.

Someone who can work in a busy environment, has excellent attention to detail and maintains accuracy in all tasks.

Computer literacy (Windows 10, Microsoft Suite), with knowledge of BestPractice or a similar Medical software system being a huge plus!

What We Can Offer You:

A team of experienced and compassionate GPs, who truly put their patients first.

Fantastic administration coworkers, who work tirelessly to provide both patient and Practice with the best experience possible.

Management who always have an open ear to any suggestions, ideas, improvements (or a funny story!).