Medical Reception

Mermaid Beach Radiology; Gold Coast City; On-site; AUD 45,000 - 56,000; Full time

Benefits offered by this job

Dynamic team

Exposure to imaging technology

Growing health centre

Job summary

MBR Health in Mermaid Beach, QLD, is seeking a full-time Medical Receptionist to join a state-of-the-art imaging centre. You will be the welcoming face for patients from across Australia and the world, delivering exceptional customer service while providing efficient administrative support in a fast-paced environment.

As the first point of contact, you’ll help set the tone for an outstanding patient experience, manage appointments, handle registration, and assist with billing.

Qualifications

• Experience in a medical reception or customer service role is essential.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly with patients and healthcare professionals.

Responsibilities

• Welcoming patients with warmth and professionalism
• Answering patient enquiries and providing information about services
• Managing appointments to keep the clinic running smoothly
• Handling patient registration and ensuring accurate documentation
• Maintaining up-to-date records and filing systems
• Assisting with billing and insurance claims as required
• Supporting the team with administrative and marketing tasks to help the clinic shine

Skills

Customer service

Administrative support

Communication

Medical reception experience

Tools

Medical software

Job description

Join Our Team – Medical Receptionist (Full-Time) – Mermaid Beach, QLD

MBR Health (formerly Mermaid Beach Radiology) is looking for a full-time Medical Receptionist to be the welcoming face of our state-of-the-art imaging centre in Mermaid Beach, Queensland.

We’re seeking someone with personality plus, who can deliver exceptional customer service and provide efficient administrative support in a fast-paced, professional environment.

At MBR Health, our patients come from all over Australia and the world, and we offer some of the most advanced diagnostic imaging in the country. As the first point of contact, you’ll help set the tone for an outstanding patient experience from the moment they walk through our doors.

What we offer:

• A friendly, dynamic, and supportive team
• Exposure to cutting-edge imaging technology
• A chance to be part of a growing, preventative and regenerative health centre

If you’re energetic, organised, and love creating a welcoming experience for patients, we’d love to hear from you!

What you’ll be doing

• Welcoming patients with warmth and professionalism, creating a great first impression
• Answering patient enquiries and providing clear information about our services
• Managing appointments efficiently to keep the clinic running smoothly
• Handling patient registration and ensuring all documentation is accurate
• Maintaining up-to-date records and filing systems
• Assisting with billing and insurance claims as required
• Supporting the team with administrative and marketing tasks to help the clinic shine

What we’re looking for

• Exceptional ability to interact with patients and healthcare professionals in a friendly, professional, and clear manner
• Comfortable thinking on your feet in a fast-paced, complex clinic environment, able to learn quickly and relay information accurately to patients
• Experience in a medical reception or customer service role, with strong organisational skills and attention to detail
• Familiarity with medical software, electronic health records, and standard office applications
• Some understanding of medical terminology and healthcare industry regulations
• Empathetic, approachable, and committed to providing a positive patient experience