Patient Experience Coordinator – Medical Imaging

Mermaid Beach Radiology; Gold Coast City; On-site; AUD 45,000 - 56,000; Full time

Benefits offered by this job

Dynamic team

Exposure to imaging technology

Growing health centre

Job summary

MBR Health in Mermaid Beach, QLD, is seeking a full-time Medical Receptionist to join a state-of-the-art imaging centre. You will be the welcoming face for patients from across Australia and the world, delivering exceptional customer service while providing efficient administrative support in a fast-paced environment.

As the first point of contact, you’ll help set the tone for an outstanding patient experience, manage appointments, handle registration, and assist with billing.

Qualifications

• Experience in a medical reception or customer service role is essential.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly with patients and healthcare professionals.

Responsibilities

• Welcoming patients with warmth and professionalism
• Answering patient enquiries and providing information about services
• Managing appointments to keep the clinic running smoothly
• Handling patient registration and ensuring accurate documentation
• Maintaining up-to-date records and filing systems
• Assisting with billing and insurance claims as required
• Supporting the team with administrative and marketing tasks to help the clinic shine

Skills

Customer service

Administrative support

Communication

Medical reception experience

Tools

Medical software

Job description

MBR Health in Mermaid Beach, QLD, is seeking a full-time Medical Receptionist to join a state-of-the-art imaging centre. You will be the welcoming face for patients from across Australia and the world, delivering exceptional customer service while providing efficient administrative support in a fast-paced environment.

As the first point of contact, you’ll help set the tone for an outstanding patient experience, manage appointments, handle registration, and assist with billing.