Medical Imaging Booking Specialist - Patient Care

Imaging Associates Group; Melbourne; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Zusammenfassung

Imaging Associates is seeking a Medical Imaging Receptionist to join our Central Booking team at the Box Hill Support Office. This non-patient-facing role supports patients over the phone, coordinating appointments and enquiries with clinics to ensure a smooth booking experience.

Candidates with medical administration or contact centre experience, strong customer service, and attention to detail will thrive in a fast-paced healthcare environment. A proactive, team-focused approach is essential.

Qualifikationen

• Previous medical administration or contact centre experience is highly regarded.
• Strong customer service and communication skills are essential.
• Ability to stay calm and organized with high call volumes and competing priorities.
• Proactive problem-solving and teamwork mindset are valuable.

Aufgaben

• Handle high-volume inbound calls and patient enquiries in a calm, professional manner.
• Schedule, reschedule and cancel medical imaging appointments across multiple clinics.
• Provide accurate information about imaging procedures, preparation, locations and availability.
• Maintain patient information and appointment records across multiple systems.
• Collaborate with clinic reception teams to support efficient patient workflows.

Kenntnisse

medical administration

customer service

communication skills

attention to detail

problem solving

Jobbeschreibung

Imaging Associates is seeking a Medical Imaging Receptionist to join our Central Booking team at the Box Hill Support Office. This non-patient-facing role supports patients over the phone, coordinating appointments and enquiries with clinics to ensure a smooth booking experience.

Candidates with medical administration or contact centre experience, strong customer service, and attention to detail will thrive in a fast-paced healthcare environment. A proactive, team-focused approach is essential.