Medical Front Desk Specialist – Growth & Training

Work Initiatives; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Induction & training

Career progression

Supportive team

Ongoing professional development

Job summary

Work Initiatives in Melbourne is seeking a friendly Medical Receptionist/Secretary to join our growing team. You will manage front-of-house operations, greet patients, handle bookings, and support clinical staff with administrative tasks in a busy healthcare setting.

We value a proactive, empathetic team player with strong communication, excellent organisational skills, and experience with Genie or similar patient management systems. Australian work rights are required.

Qualifications

• Prior experience in a medical or healthcare administrative role.
• Excellent communication and interpersonal skills.
• Proficient in using computerised patient management systems (Genie preferred).
• Australian work rights are required.

Responsibilities

• Manage front-of-house operations.
• Greet and welcome patients in person and on the phone.
• Manage patient bookings and rescheduling; maintain electronic records.
• Handle patient inquiries and provide information about services.
• Assist with processing payments.
• Maintain a tidy reception area and assist clinical team as needed.

Skills

Communication skills

Interpersonal skills

Organisation

Team player

Empathetic

Tools

Genie

Patient management system

Job description

Work Initiatives in Melbourne is seeking a friendly Medical Receptionist/Secretary to join our growing team. You will manage front-of-house operations, greet patients, handle bookings, and support clinical staff with administrative tasks in a busy healthcare setting.

We value a proactive, empathetic team player with strong communication, excellent organisational skills, and experience with Genie or similar patient management systems. Australian work rights are required.