Medical Receptionist/Secretary- Doncaster East

Work Initiatives; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Induction & training

Career progression

Supportive team

Job summary

Work Initiatives in Melbourne, Doncaster East, is seeking a friendly Medical Receptionist/Secretary to join our healthcare team. You will manage front-of-house operations, greet patients, handle bookings, and maintain accurate electronic records to ensure a smooth patient experience.

We provide comprehensive induction and ongoing training, excellent career progression, and supportive colleagues. The ideal candidate has previous medical administration experience, strong communication skills, and

Qualifications

• Previous experience in a medical or healthcare administrative role
• Excellent communication and interpersonal skills
• Proficient with computerised patient management systems (Genie preferred)

Responsibilities

• Efficiently managing administrative tasks to ensure smooth operations.
• Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner
• Efficiently managing patient bookings, rescheduling appointments, and maintaining accurate electronic patient records
• Handling patient inquiries, providing information about our services, and addressing any concerns they may have
• Assisting with the processing of payments
• Maintaining a well-organised and tidy reception area, ensuring a comfortable and inviting environment for our patients
• Providing general administrative support to the clinical team as needed

Job description

Medical Receptionist/Secretary- Doncaster East

Our company is growing and comprises of leading medical specialists who adopt an integrated and holistic approach to patient health and well-being.

Work in a team where your administrative contributions are valued and recognised. We believe in investing in our team members and providing ongoing training and professional development to help you reach your full potential.

About You:

This position requires a highly motivated & proactive individual, who is a strong team player. You have a positive attitude, are friendly and empathetic and are a quick learner. In this position, you will be responsible for managing the front-of-house operations, ensuring a seamless experience for all who visit our practice.

Responsibilities will include:

• Efficiently managing administrative tasks to ensure smooth operations.
• Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner
• Efficiently managing patient bookings, rescheduling appointments, and maintaining accurate electronic patient records
• Handling patient inquiries, providing information about our services, and addressing any concerns they may have
• Assisting with the processing of payments
• Maintaining a well-organised and tidy reception area, ensuring a comfortable and inviting environment for our patients
• Providing general administrative support to the clinical team as needed

What We Offer:

• Comprehensive induction & training with ongoing support provided
• Excellent career progression opportunities
• Supportive and collaborative team
• Previous experience in a medical or healthcare administrative role
• Excellent communication and interpersonal skills, with a friendly and empathetic approach when interacting with patients
• Strong organisational abilities, with the capacity to multitask and maintain attention to detail
• Proficient in using computerised patient management systems and standard office software (Genie preferred)
• A genuine interest in the healthcare industry and a commitment to providing high-quality customer service
• Excellent work ethic and takes pride in their work
• Professional demeanour with patients and colleagues at all times
• Australian work rights are required for this position