Medical Receptionist/Secretary- Essendon North

Work Initiatives; Melbourne; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Induction & training

Career progression

Supportive team

Healthcare industry role

Job summary

Work Initiatives is expanding its medical practice in Essendon North and seeks a friendly Medical Receptionist/Secretary to join the front desk team. You will greet patients, manage bookings, handle calls, and support the clinical staff with administrative tasks.

Ideal candidates are proactive, detail-oriented, and possess excellent communication skills. Australian work rights are required, and experience with Genie or similar patient management software is preferred.

Qualifications

• Experience in medical or healthcare administration is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and maintain attention to detail.

Responsibilities

• Efficiently managing administrative tasks to ensure smooth operations.
• Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner
• Efficiently managing patient bookings, rescheduling appointments, and maintaining accurate electronic patient records
• Handling patient inquiries, providing information about our services, and addressing any concerns they may have
• Assisting with the processing of payments
• Maintaining a well-organised and tidy reception area, ensuring a comfortable and inviting environment for our patients
• Providing general administrative support to the clinical team as needed

Skills

Front desk

Patient greeting

Customer service

Communication skills

Multitasking

Genie PMS

Tools

Genie

Job description

Medical Receptionist/Secretary- Essendon North

Our company is growing and comprises of leading medical specialists who adopt an integrated and holistic approach to patient health and well-being.

Work in a team where your administrative contributions are valued and recognised. We believe in investing in our team members and providing ongoing training and professional development to help you reach your full potential.

About You:

This position requires a highly motivated & proactive individual, who is a strong team player. You have a positive attitude, are friendly and empathetic and are a quick learner. In this position, you will be responsible for managing the front-of-house operations, ensuring a seamless experience for all who visit our practice.

Responsibilities will include:

• Efficiently managing administrative tasks to ensure smooth operations.
• Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner
• Efficiently managing patient bookings, rescheduling appointments, and maintaining accurate electronic patient records
• Handling patient inquiries, providing information about our services, and addressing any concerns they may have
• Assisting with the processing of payments
• Maintaining a well-organised and tidy reception area, ensuring a comfortable and inviting environment for our patients
• Providing general administrative support to the clinical team as needed

What We Offer:

• Comprehensive induction & training with ongoing support provided
• Excellent career progression opportunities
• Supportive and collaborative team
• Previous experience in a medical or healthcare administrative role
• Excellent communication and interpersonal skills, with a friendly and empathetic approach when interacting with patients
• Strong organisational abilities, with the capacity to multitask and maintain attention to detail
• Proficient in using computerised patient management systems and standard office software (Genie preferred)
• A genuine interest in the healthcare industry and a commitment to providing high-quality customer service
• Excellent work ethic and takes pride in their work
• Professional demeanour with patients and colleagues at all times

Australian work rights are required for this position