Patient Experience Front Desk Coordinator

Work Initiatives; Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Induction & training

Career progression

Supportive team

Job summary

Work Initiatives in Melbourne, Doncaster East, is seeking a friendly Medical Receptionist/Secretary to join our healthcare team. You will manage front-of-house operations, greet patients, handle bookings, and maintain accurate electronic records to ensure a smooth patient experience.

We provide comprehensive induction and ongoing training, excellent career progression, and supportive colleagues. The ideal candidate has previous medical administration experience, strong communication skills, and

Qualifications

• Previous experience in a medical or healthcare administrative role
• Excellent communication and interpersonal skills
• Proficient with computerised patient management systems (Genie preferred)

Responsibilities

• Efficiently managing administrative tasks to ensure smooth operations.
• Greeting and welcoming patients, both in person and on the phone, with a friendly and professional manner
• Efficiently managing patient bookings, rescheduling appointments, and maintaining accurate electronic patient records
• Handling patient inquiries, providing information about our services, and addressing any concerns they may have
• Assisting with the processing of payments
• Maintaining a well-organised and tidy reception area, ensuring a comfortable and inviting environment for our patients
• Providing general administrative support to the clinical team as needed

Job description

Work Initiatives in Melbourne, Doncaster East, is seeking a friendly Medical Receptionist/Secretary to join our healthcare team. You will manage front-of-house operations, greet patients, handle bookings, and maintain accurate electronic records to ensure a smooth patient experience.

We provide comprehensive induction and ongoing training, excellent career progression, and supportive colleagues. The ideal candidate has previous medical administration experience, strong communication skills, and