Medical Devices CSR - Contract, Macquarie Park

Healthcare Professionals Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Healthcare Professionals Group is seeking a Customer Service Representative for a Medical Devices division in Macquarie Park. The role will handle inbound inquiries, process orders (including urgent, capital and clinical orders), manage returns, credits, and shipments, and support pricing reconciliation.

Collaboration with internal teams and third-party logistics will be essential. Key responsibilities include maintaining customer accounts, resolving pricing discrepancies, and ensuring timely

Qualifications

• Previous customer service experience within a sales environment.
• Strong phone-based customer service and communication skills.
• Intermediate Excel and Microsoft Office skills.

Responsibilities

• Manage inbound customer enquiries, orders and complaints
• Process urgent, capital and clinical orders
• Coordinate product returns, credits and shipments
• Manage customer accounts and pricing discrepancies
• Liaise with internal teams, customers and 3PL providers
• Support consignment reconciliation and month-end activities
• Manage the customer service inbox and reporting

Skills

Customer service

Phone communication

Attention to detail

Prioritisation

Sales environment experience

Tools

SAP

CRM system

Job description

Healthcare Professionals Group is seeking a Customer Service Representative for a Medical Devices division in Macquarie Park. The role will handle inbound inquiries, process orders (including urgent, capital and clinical orders), manage returns, credits, and shipments, and support pricing reconciliation.

Collaboration with internal teams and third-party logistics will be essential. Key responsibilities include maintaining customer accounts, resolving pricing discrepancies, and ensuring timely