Maximum Term Chocolate Café Manager

Max Brenner; City of Maribyrnong; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Extensive onboarding and training

Barista training courses

Up to 40% employee discount

Samsung, Bupa benefits

Incentive scheme

Max Brenner apron provided

Progression into leadership roles

Family-owned environment

Vibrant workplace culture

Job summary

Max Brenner is seeking a Maximum Term Chocolate Café Manager to join our Highpoint team on a parental contract ending August 2027.

Lead daily store operations, manage rosters and promotions, and drive guest service excellence while coaching and developing our team. Benefits include flexible hours, barista training, discounts, and clear progression into leadership roles.

Qualifications

• Minimum 2 years of management experience in hospitality or retail.
• Proven ability to lead a team and deliver guest service.
• Strong communication and collaborative working style.

Responsibilities

• Oversee daily operations and store presentation.
• Plan rosters, promotions and marketing execution.
• Lead team to deliver memorable guest service.
• Manage recruitment, training, coaching and performance.
• Control labour, stock and expenses to meet budgets.
• Foster a positive team culture and encourage input.
• Uphold Max Brenner standards at all times.
• Prepare and serve desserts and beverages to high standard.
• Complete in-house training to stay current.

Skills

Team leadership

Staff coaching

Customer service

Communication

Operational management

Job description

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 16 stores and counting, we have built a national footprint across Australia.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our Highpoint Max Team as a Maximum TermChocolate Café Manager!

This role will be on a Parental Contract basis, concluding in August 2027. For the right candidate, there would also be a possible opportunity to extend at the conclusion of the contracted period.

About The Role

• Manage the execution of our daily operations and running of the store including store cleanliness and presentation
• Manage the planning and execution of the store including but not limited to rosters and marketing promotions
• Lead by example and drive our Team Members to deliver memorable guest service and experience
• Manage our people related tasks including recruitment, training and development, coaching, feedback and performance management
• Deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses
• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued
• Ensure all Max Brenner golden standards are upheld at all times
• Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard
• Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard
• Complete in-house training to keep you up to date

About You

• Previous management experience of minimum 2 years is essential
• Previous hospitality or retail experience is essential
• Ability to lead and effectively communicate with a team
• Energetic, positive and guest focused with can-do attitude
• Passion for hospitality and love the energy that the industry brings
• Enjoy creating memorable experiences for all our guests
• Driven to provide exceptional guest serviceat all times
• Ability to work well collaboratively as part of a team

Why Max Brenner?

• Flexible working hours to suit your lifestyle and/or study schedule
• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store
• Up to 40% employee discount offered on all Max Brenner products (conditions apply)
• Awesome employee benefits and discounts with Samsung, Bupa and many more!
• Incentive scheme on offer for all management staff
• You will be provided with your own Max Brenner apron
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members
• Vibrant and fun environment where we celebrate our people and promote from within
• Gain skills, experiences and friendships that will last a lifetime!

Please note, only shortlisted candidates will be contacted.