Cafe Supervisor - Full Time/Part Time

Max Brenner; Blacktown; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Onboarding and training

Barista training

Employee discount 40%

Samsung/Bupa benefits

Max Brenner apron provided

Career progression

Job summary

Max Brenner in Blacktown is seeking a Supervisor to manage daily store operations and lead the team to deliver exceptional guest experiences. The role supports both full-time and part-time schedules in a fast-paced chocolate café environment.

You will train and coach Team Members, ensure high standards of service, and contribute to a vibrant, customer-focused store culture. Flexible hours and employee benefits accompany growth opportunities.

Qualifications

• Minimum 1 year of supervisor/management experience is essential.
• Previous hospitality or retail experience is essential.
• Ability to lead and effectively communicate with a team.
• Energetic, positive and guest-focused with a can-do attitude.

Responsibilities

• Manage daily store operations with the Chocolate Café Manager and ensure store cleanliness and presentation.
• Lead by example and drive Team Members to deliver memorable guest service.
• Uphold Max Brenner golden standards at all times.
• Assist with people tasks including training, development and coaching.

Skills

Team leadership

Guest service

Communication

Hospitality

Positive attitude

Job description

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 16 stores and counting, we have built a national footprint across Australia.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join ourBlacktown Max Team as a Full Time ORPart TimeSupervisor!

About The Role

In the role of Supervisor at Max Brenner, a day in your life will include:

Manage and work with the Chocolate Café Manager to manage the execution of our daily operations and running of the store including store cleanliness and presentation

Lead by example and drive our Team Members to deliver memorable guest service and experience

Ensure all Max Brenner golden standards are upheld at all times

Work with the Chocolate Café Manager to assist with people related tasks including training, development and coaching

Build morale and team spirit by fostering a work environment where Team Member input is encouraged and valued

Prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard

Prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard

Complete in-house training to keep you up to date

About You

To be successful in the role of Supervisor at Max Brenner, you will have:

Previous supervisor/management experience of minimum 1 year is essential

Previous hospitality or retail experience is essential

Ability to lead and effectively communicate with a team

Energetic, positive and guest focused with can-do attitude

Passion for hospitality and love the energy that the industry brings

Enjoy creating memorable experiences for all our guests

Driven to provide exceptional guest serviceat all times

Ability to work well collaboratively as part of a team

Why Max Brenner?

• Flexible working hours to suit your lifestyle and/or study schedule
• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store
• Up to 40% employee discount offered on all Max Brenner products (conditions apply)
• Awesome employee benefits and discounts with Samsung, Bupa and many more!
• You will be provided with your own Max Brenner apron
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members
• Vibrant and fun environment where we celebrate our people and promote from within
• Gain skills, experiences and friendships that will last a lifetime!

Please note, only shortlisted candidates will be contacted.