Café Manager

Cakes by Max; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Barista training

Australian owned

Career opportunities

Family-owned

Flexible schedule

Uniform provided

Job summary

Cakes by Max in Sydney is seeking a Cafe Manager to lead daily operations and guest experience. You will oversee store presentation, rosters, promotions and coach a team to deliver authentic service and delicious desserts.

With a minimum of two years in hospitality or retail management, you will recruit, train, and develop staff, manage budgets, stock, and labour, and uphold Cakes by Max standards while delivering memorable guest experiences and driving sales.

Qualifications

• Minimum 2 years' management experience.
• Hospitality or retail experience required.
• Exceptional guest service.
• Ability to lead and communicate effectively.
• Energetic, positive and guest-focused.
• Able to work collaboratively in a team.

Responsibilities

• Manage the execution of daily operations and store presentation.
• Plan and execute rosters and marketing promotions.
• Lead and develop Team Members to deliver memorable guest service.
• Recruit, train, coach, and manage performance.

Skills

Leadership

Customer service

Communication

Teamwork

Job description

Cakes By Max Brenner has brought a melting pot of complex flavours and ingredients to our stores. At Cakes By Max, moments of indulgence is at the heart of everything we do. The Australian family-owned business who also owns Max Brenner, uses the artistry and expertise of skilled French pastry Chefs to create cutting-edge creations using only handmade, fresh, local ingredients.

We recognise that everyone is unique and can make their mark at Cakes by Max. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about fine crafted desserts and delivering authentic exceptional guest service, then join our Narellan Cakes by Max Team today as a Cafe Manager!

A day in the life at Cakes by Max:

Manage the execution of our daily operations and running of the store including store cleanliness and presentation

Manage the planning and execution of the store including but not limited to rosters and marketing promotions

Lead by example and drive our Team Members to deliver memorable guest service and experience

Manager our people related tasks including recruitment, training and development, coaching, feedback and performance management.

Deliver on set sales budget and manage labour spend, stock levels and other controllable expenses

Build morale and team spirit by fostering a work environment where team member input is encouraged and valued

Ensure all Cakes by Max standards are upheld at all times

Manage, prepare and serve our delicious drinks including coffees, hot chocolates and teas to the finest standard

Manage, prepare and serve dessert menu items that promise to tempt all taste buds to the finest standard

Complete in-house training to keep you up to date

About You:

Previous management experience of minimum 2 years is essential

Previous hospitality or retail experience is essential

Exceptional customer service experience

Ability to lead and effectively communicate

Energetic, positive and guest focused with can do attitude

Love the energy the hospitality industry brings

Enjoy creating memorable experiences for our guests

Driven to provide exceptional guest service

Ability to work well collaboratively as part of a team

Why Cakes by Max?

We offer onboarding and continuous training programs including barista training

Australian owned company with a growing global footprint

National and International career opportunities and support for your career growth

Work for a family-owned business who values their Team Members

Flexibility to suit your lifestyle

Gain skills and experiences that will last a lifetime

Black shirt and apron provided as part of uniform