Cafe Supervisor

Max Brenner; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible working hours

Onboarding and ongoing training

Barista training

Up to 40% employee discount on Max Br"

Samsung, Bupa discounts

Max Brenner apron

Career progression into leadership

Vibrant, family-owned culture

Job summary

Max Brenner is seeking a Part Time Supervisor for our World Square store to lead daily operations and deliver the famed Max Brenner guest experience. You will work closely with the Chocolate Café Manager to supervise team members, maintain store presentation, and uphold our high service standards.

The ideal candidate has at least 1 year of supervisory or management experience in hospitality or retail, a passion for guest service, and a collaborative, energetic approach.

Qualifications

• Minimum 1 year supervisory/management experience
• Hospitality or retail experience required
• Ability to lead and communicate with a team
• Energetic, positive and guest-focused
• Passion for hospitality and creating guest experiences
• Enjoy delivering memorable guest service
• Driven to provide exceptional service at all times
• Strong team collaboration skills

Responsibilities

• Manage and work with the Chocolate Café Manager to run daily operations and store presentation
• Lead by example to deliver memorable guest service
• Uphold Max Brenner standards at all times
• Assist with training, development and coaching
• Foster morale and team spirit through a collaborative environment
• Prepare and serve dessert items to the highest standard
• Prepare and serve coffees, hot chocolates and milkshakes to a high standard
• Complete in-house training to stay updated

Skills

Team leadership

Guest service

Communication

Collaboration

Positive attitude

Job description

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 16 stores and counting, we have built a national footprint across Australia.

Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!

We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our World Square Max Team as a Part Time Supervisor!

About The Role

In the role of Supervisor at Max Brenner, a day in your life will include:

• Manage and work with the Chocolate Café Manager to manage the execution of our daily operations and running of the store including store cleanliness and presentation
• Lead by example and drive our Team Members to deliver memorable guest service and experience
• Ensure all Max Brenner golden standards are upheld at all times
• Work with the Chocolate Café Manager to assist with people related tasks including training, development and coaching
• Build morale and team spirit by fostering a work environment where Team Member input is encouraged and valued
• Prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard
• Prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard
• Complete in-house training to keep you up to date

About You

To be successful in the role of Supervisor at Max Brenner, you will have:

• Previous supervisor/management experience of minimum 1 year is essential
• Previous hospitality or retail experience is essential
• Ability to lead and effectively communicate with a team
• Energetic, positive and guest focused with can-do attitude
• Passion for hospitality and love the energy that the industry brings
• Enjoy creating memorable experiences for all our guests
• Driven to provide exceptional guest serviceat all times
• Ability to work well collaboratively as part of a team

Why Max Brenner?

• Flexible working hours to suit your lifestyle and/or study schedule
• Extensive onboarding and ongoing training provided
• Regular Barista training courses offered + hands on Barista training in store
• Up to 40% employee discount offered on all Max Brenner products (conditions apply)
• Awesome employee benefits and discounts with Samsung, Bupa and many more!
• You will be provided with your own Max Brenner apron
• Great progression pathways into leadership roles within Max Brenner
• Work for a family-owned business who truly values their team members
• Vibrant and fun environment where we celebrate our people and promote from within
• Gain skills, experiences and friendships that will last a lifetime!

This is an exciting time to become a part of the Max Brenner family –

Please note, only shortlisted candidates will be contacted.