Cafe Supervisor - Lead Guest Experience & Team Growth

Max Brenner; Blacktown; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Onboarding and training

Barista training

Employee discount 40%

Samsung/Bupa benefits

Max Brenner apron provided

Career progression

Job summary

Max Brenner in Blacktown is seeking a Supervisor to manage daily store operations and lead the team to deliver exceptional guest experiences. The role supports both full-time and part-time schedules in a fast-paced chocolate café environment.

You will train and coach Team Members, ensure high standards of service, and contribute to a vibrant, customer-focused store culture. Flexible hours and employee benefits accompany growth opportunities.

Qualifications

• Minimum 1 year of supervisor/management experience is essential.
• Previous hospitality or retail experience is essential.
• Ability to lead and effectively communicate with a team.
• Energetic, positive and guest-focused with a can-do attitude.

Responsibilities

• Manage daily store operations with the Chocolate Café Manager and ensure store cleanliness and presentation.
• Lead by example and drive Team Members to deliver memorable guest service.
• Uphold Max Brenner golden standards at all times.
• Assist with people tasks including training, development and coaching.

Skills

Team leadership

Guest service

Communication

Hospitality

Positive attitude

Job description

Max Brenner in Blacktown is seeking a Supervisor to manage daily store operations and lead the team to deliver exceptional guest experiences. The role supports both full-time and part-time schedules in a fast-paced chocolate café environment.

You will train and coach Team Members, ensure high standards of service, and contribute to a vibrant, customer-focused store culture. Flexible hours and employee benefits accompany growth opportunities.