Master Service Network - Customer Service Representative

Master Trades Network; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Ongoing training

Strong team culture

High-volume inbound environment

Opportunities to grow CS and sales

Job summary

Master Trades Network is seeking a confident Customer Service & Sales Coordinator to join a fast-paced contact centre. You’ll be the first point of contact for customers, handling enquiries, booking jobs, and converting inbound leads into confirmed work.

This role suits someone who enjoys speaking with people, working toward targets, and contributing to a high-energy, performance-driven team. You will collaborate with operations to ensure a seamless customer experience.

Qualifications

• Experience in a call centre, customer service, or sales-focused role.
• Strong communication skills with a confident, professional phone manner.
• A results-driven mindset with a focus on conversion and performance.
• Strong multitasking and time management skills.

Responsibilities

• Answer inbound calls and convert enquiries into booked jobs.
• Provide clear, accurate information and solutions to customers.
• Handle customer concerns and turn issues into positive outcomes.
• Work closely with operations and teammates to deliver a seamless customer experience.

Skills

Call centre experience

Customer service

Sales-focused

Results-driven

Multitasking

Time management

Job description

Master Service Network - Customer Service Representative

We’re looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You’ll be the first point of contact for customers — handling enquiries, booking jobs, and converting inbound leads into confirmed work.

This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

About the Role

We’re looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You’ll be the first point of contact for customers — handling enquiries, booking jobs, and converting inbound leads into confirmed work.

This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.

About the Company

Master Trades Network is a consumer-centric, high-growth trades services organisation. Utilising best‑in‑class technology, marketing, and operations, the business delivers fast, reliable, and qualified professionals to provide complete maintenance, installation, and repair solutions to customers across Australia.

With rapid expansion underway, the organisation continues to invest heavily in training, equipment, technology, and talent — ensuring it remains at the forefront of the evolving trades industry.

What You’ll Be Doing

• Answer inbound calls and convert enquiries into booked jobs
• Provide clear, accurate information and solutions to customers
• Handle customer concerns and turn issues into positive outcomes
• Work closely with operations and teammates to deliver a seamless customer experience

What We’re Looking For

• Experience in a call centre, customer service, or sales-focused role
• Strong communication skills with a confident, professional phone manner
• A results-driven mindset with a focus on conversion and performance
• Strong multitasking and time management skills
• Comfortable working across multiple systems simultaneously
• A positive, resilient attitude with a willingness to learn

Why Join

• Ongoing training, coaching, and performance support
• A strong team culture — collaborative, supportive, and driven
• A stable, high-volume environment with consistent inbound demand
• Opportunities to build both customer service and sales capability
• A high-energy, team-focused environment with strong leadership support

If you’re someone who enjoys turning conversations into outcomes and wants to grow in a fast-moving, customer-focused environment —