Customer Service Representative

Star Services International; City of Melbourne; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

On-site parking

Mentone office environment

Comprehensive onboarding

Job summary

Star Group, an Australian-owned company, is seeking a Customer Service Representative for our Mentone office. You will handle calls, emails, and portal queries, guiding customers through their journey with first-call resolution and friendly support.

You'll collaborate with Warehouse, Head of Customer, and Account Managers to ensure accurate order processing, delivery updates, and efficient returns and invoicing. On-site parking and a comprehensive onboarding are provided.

Qualifications

• You’re a people person with strong communication skills and a warm, customer-focused approach.
• Experience in customer service, logistics, or order management is preferred.
• Excellent verbal and written communication skills with a calm phone manner.

Responsibilities

• Be the first point of contact — answering calls, emails, and portal queries quickly, professionally, and with a focus on first-call resolution.
• Process and track customer orders, follow up on deliveries, and keep customers informed at every stage.
• Work closely with the Warehouse, Head of Customer, and Account Managers to resolve issues fast and ensure smooth operations.
• Maintain customer records, manage the shared inbox, and process returns, credits, and invoices efficiently.

Job description

Star Group is a proudly Australian-owned company providing high-quality products and service excellence to some of Australia’s most recognised retail and food brands. Our Customer Service Team is the voice of Star — the first point of contact for our valued clients and the team that keeps everything running smoothly. From answering calls to coordinating deliveries, we’re passionate about creating effortless experiences that make our customers feel supported every step of the way. We’re now looking for a confident, customer-loving professional to join our Mentone office — someone who thrives on the phone, enjoys solving problems fast, and brings energy and warmth to every conversation.

The Role

• As a Customer Service Representative, you’ll be on the front line of our customer interactions — taking calls, responding to queries, managing orders, and keeping our customers informed at every stage of their journey. This role is ideal for someone who enjoys talking to people, takes pride in delivering service excellence, and loves being part of a fast-moving, collaborative environment. Around 80% of your day will involve direct customer contact via phone and email.

Key Responsibilities:

• Customer Communication: Be the first point of contact — answering calls, emails, and portal queries quickly, professionally, and with a focus on first-call resolution.
• Order & Delivery Management: Process and track customer orders accurately, follow up on deliveries, and keep customers informed at every stage.
• Collaboration: Work closely with the Warehouse, Head of Customer, and Account Managers to resolve issues fast and ensure smooth operations.
• Administration: Maintain customer records and ordering portals, manage the shared inbox, and process returns, credits, and invoices efficiently.

About You:

• You’re a people person with strong communication skills and a natural ability to make customers feel heard and supported. You enjoy staying organised, solving problems quickly, and creating positive experiences over the phone.

You’ll bring:

• Previous experience in customer service, logistics, or order management (senior level preferred).
• Excellent verbal and written communication skills.
• A confident, calm phone manner and genuine enthusiasm for helping others.
• High attention to detail and accuracy.

What We Offer:

• Competitive salary and attractive benefits.
• Supportive, close-knit team culture where your voice matters.
• On-site parking and a modern Mentone office environment.
• Comprehensive onboarding and training for immediate success.