Mandarin-Speaking Customer Support Specialist | On-site

Cross Border Talents; Port Pirie; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Visa support

Relocation assistance

Career growth

Structured training

Job summary

CB Talents SP is seeking a Mandarin-speaking Customer Support Executive to join our team on-site in Australia. The role focuses on fast-paced, accurate handling of customer and sales support inquiries, ensuring adherence to pricing guidelines and company policies.

The successful candidate will be fluent in Mandarin with strong English, have excellent communication skills, and demonstrate problem-solving ability. Prior customer or sales support experience is a plus.

Qualifications

• Mandarin fluency with good English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases
• Experience in customer support or sales support is a plus (not mandatory)

Responsibilities

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

Skills

Mandarin

English

Communication

Detail-oriented

Problem-solving

Pressure management

Multitasking

Customer-first mindset

Sales support experience

Job description

About the job Customer Support Mandarin Speaker

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location: On-site
Visa Support: Provided
Employment Type: Full-time

What You’ll Do

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We’re Looking For

• Fluent in Mandarin and good command of English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases simultaneously
• Customer-first mindset with a professional attitude
• Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

Competitive salary package
Full visa and relocation support
Career growth in an international environment
Structured training and onboarding