Mandarin Speaking - Travel Operations Assistant

Adecco; Sydney; On-site; AUD 42,000 - 55,000; Full time

Job summary

Adecco Group in Sydney is seeking a Mandarin Speaking - Travel Operations Assistant to support group travel bookings, coordinate travel services and liaise with suppliers and agents. This role focuses on accurate documentation, timely confirmations, and smooth operations within the travel industry.

Fluent Mandarin and English, plus strong organization and communication skills, are essential. Prior administration or travel operations experience is beneficial; Microsoft Office proficiency required.

Qualifications

• Fluent Mandarin and English communication required.
• Experience in administration, travel operations or hospitality is beneficial.

Responsibilities

• Assist with preparation of quotations, proposals and travel-related documentation.
• Coordinate group travel bookings, including accommodation and transport.
• Monitor booking status, deadlines and confirmations to ensure smooth operations.
• Maintain accurate booking records and passenger information in internal systems.
• Liaise with travel agents, suppliers and internal teams on booking requirements.
• Assist with booking amendments, cancellations and operational inquiries.
• Prepare invoices and support administrative processes for tours.
• Provide day-to-day operational support and help resolve travel issues.
• Contribute to team projects, reporting and process improvements.

Skills

Mandarin language

Administrative support

Customer service

Travel operations

Tools

Microsoft Office

Job description

Mandarin Speaking - Travel Operations Assistant

The Adecco Group isthe world's leading provider of HR Solutions. We deliver recruitment and careerservices to organisations and individuals across the employment life-cycle. InAustralia, Adecco has over 50 years industry experience making us the most qualifiedprovider and leading supplier of casual and permanent staff.

About Us

Our clientis a well-established travel and tourism organisation based in Sydney,supporting group travel programs across the Greater China market.

As part oftheir continued growth, they are seeking a Mandarin Speaking - TravelOperations Assistant to join their Operations team. This role will beresponsible for supporting group travel bookings, preparing quotations,coordinating travel services, and liaising with suppliers, travel agents, andinternal stakeholders to ensure seamless travel operations.

This is anexcellent opportunity for a detail-oriented individual who enjoysadministration, coordination, and customer-focused environments and is lookingto develop a career within the travel industry.

Responsibilities

• Assist with the preparation ofquotations, proposals, and travel-related documentation.
• Support the coordination ofgroup travel bookings, including accommodation, transportation, and othertravel services.
• Monitor booking status,deadlines, and service confirmations to ensure smooth operations.
• Maintain accurate bookingrecords and update passenger information within internal systems.
• Liaise with travel agents,suppliers, and internal teams regarding booking requirements and servicearrangements.
• Assist with booking amendments,cancellations, and general operational enquiries.
• Prepare invoices and supportadministrative processes related to tour departures.
• Provide day-to-day operationalsupport and assist in resolving travel-related issues as they arise.
• Contribute to team projects,reporting, and process improvement initiatives.

Your Profile

• Fluent Mandarin and Englishcommunication skills.
• Ability to read and writeSimplified Chinese.
• Previous experience inadministration, customer service, reservations, travel operations,hospitality, logistics, or a similar support role.
• Strong organizational skills andthe ability to manage multiple tasks efficiently.
• Excellent communication andinterpersonal skills.
• High attention to detail andaccuracy.
• Positive attitude with awillingness to learn and develop within the travel industry.
• Proficiency in Microsoft Officeapplications.
• Experience in travel,hospitality, or tourism is advantageous but not essential.
• Familiarity with the China,Taiwan, or Hong Kong markets will be highly regarded.
• Australian Citizen, PermanentResident, or unrestricted work rights holder.

Contact

Your application will be treated with strictconfidentiality.

For any enquiry. Please contact 0420 542 ***