Mandarin Enterprise Tech Support Specialist — Remote

Eleven Labs; Ballarat; Remote; AUD 55,000 - 96,000; Full time

Benefits offered by this job

Learning & development stipend

Social travel stipend

Annual company offsite

Co-working stipend

Job summary

ElevenLabs is seeking a Technical Customer Support Specialist (Mandarin) to join our enterprise and B2B support efforts. You’ll handle end-to-end issue resolution, with fluency in Mandarin and strong English, supporting ElevenAgents, APIs, and AI integrations.

You will diagnose issues, document findings, and collaborate with engineering to improve the product, while working remotely within a fast-moving, international team.

Qualifications

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience.
• Native or near-native Mandarin proficiency, with strong written and spoken English.
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets).
• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript.

Responsibilities

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved.
• Provide high-quality technical support in both English and Mandarin.
• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations.
• Identify patterns across support tickets and surface product gaps to engineering and product teams.
• Build and maintain documentation that actually helps — clear, accurate, and kept up to date.
• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

Skills

Mandarin proficiency

English proficiency

API troubleshooting

Python/JavaScript basics

LLMs familiarity

SaaS support

Remote collaboration

Tools

Twilio

SIP

WebSockets

Job description

ElevenLabs is seeking a Technical Customer Support Specialist (Mandarin) to join our enterprise and B2B support efforts. You’ll handle end-to-end issue resolution, with fluency in Mandarin and strong English, supporting ElevenAgents, APIs, and AI integrations.

You will diagnose issues, document findings, and collaborate with engineering to improve the product, while working remotely within a fast-moving, international team.