Contact Centre Officer

Michael Page; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Centrally located Sydney office

Job summary

Michael Page is seeking a Client Relations Centre Brand Ambassador for a prestigious luxury brand in Sydney. You will represent a premium customer experience across multiple channels, maintaining strong client relationships and delivering exceptional service.

You bring a passion for luxury retail, a sales mindset, and fluent English and Mandarin. The role requires strong communication skills, attention to detail, and proficiency with CRM platforms.

Qualifications

• Experience in luxury retail, premium customer service, contact centres or e-commerce environments.
• Excellent verbal and written communication skills.
• Fluent English and Mandarin.
• Experience with CRM and customer service platforms (Salesforce, SAP CRM) is highly regarded.

Responsibilities

• Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
• Support online and telephone sales activities to achieve business objectives.
• Deliver exceptional customer service aligned with premium brand standards.
• Capture and maintain accurate customer information across CRM and internal systems.
• Collaborate with internal teams to support after-sales service and repair enquiries.
• Identify customer feedback trends and communicate insights to leadership.
• Escalate system issues and contribute to continuous improvement initiatives.

Skills

Verbal & written communication

Bilingual English/Mandarin

CRM proficiency

Attention to detail

Customer service mindset

Tools

Salesforce

SAP CRM

Job description

• Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
• Support online and telephone sales activities to achieve business objectives.
• Deliver exceptional customer service aligned with premium brand standards.
• Capture and maintain accurate customer information across CRM and internal systems.
• Collaborate with internal teams to support after-sales service and repair enquiries.
• Identify customer feedback trends and communicate insights to leadership.
• Escalate system issues and contribute to continuous improvement initiatives

• Manage inbound and outbound customer interactions via phone, email, live chat and social media channels.
• Support online and telephone sales activities to achieve business objectives.
• Deliver exceptional customer service aligned with premium brand standards.
• Capture and maintain accurate customer information across CRM and internal systems.
• Collaborate with internal teams to support after-sales service and repair enquiries.
• Identify customer feedback trends and communicate insights to leadership.
• Escalate system issues and contribute to continuous improvement initiatives

Opportunity to represent a prestigious international luxury brandCareer development within a global organisation.

You are passionate about delivering exceptional customer experiences and thrive in a fast-paced, customer-centric environment. You bring strong communication skills, professionalism and a genuine desire to build meaningful client relationships.

• Previous experience in luxury retail, premium customer service, contact centres or e-commerce environments.
• Strong customer service and sales mindset.
• Excellent verbal and written communication skills.
• Fluent English and Mandarin language skills.
• Strong attention to detail and ability to manage customer information accurately.
• Comfortable using CRM and customer service platforms; Salesforce and SAP CRM experience highly regarded.
• Flexible to work shifts, including weekends and public holidays as required.

Join a globally recognised luxury brand and become the voice of an exceptional customer experience. We are seeking a polished, customer-focused Client Relations Centre Brand Ambassador to deliver premium service and sales support across multiple digital and communication channels.This is an exciting opportunity to work within a prestigious international organisation, engaging with customers through phone, email, live chat and social media while representing a world-class brand known for its heritage, craftsmanship and commitment to excellence.

• Opportunity to represent a prestigious international luxury brand.
• Supportive and collaborative team environment.
• Career development within a global organisation.
• Exposure to premium client engagement and sales channels.
• Centrally located Sydney office.