Operational Services Manager

Queensland Government; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Queensland Government is seeking an Operational Services Manager to lead three satellite healthcare facilities, driving non-clinical services such as cleaning, food services, security and general support. The role focuses on operational excellence, staff development and safe patient-centered operations across Mt Gravatt NLWIC, Meadowbrook Health Centre and EMPSHC.

You will manage budgets, rostering, and service delivery while building strong relationships with clinicians and stakeholders to

Qualifications

• Experience leading diverse teams in a healthcare environment.
• Knowledge of cleaning standards, environmental services, waste management, hygiene and workplace safety.
• Strong people management, communication, coaching and conflict resolution skills.
• Ability to identify improvement opportunities and maintain high standards of quality and patient safety.
• Strong organisational, problem-solving and digital skills; adaptable to changing priorities.

Responsibilities

• Lead multidisciplinary operational teams across cleaning, food services, security, courier and general support services.
• Manage workforce performance, recruitment, rostering and staff development.
• Drive service improvements, quality assurance, workplace safety and compliance.
• Overseeing operational budgets, resources, supplies and service delivery.
• Builds strong relationships with clinical and non-clinical stakeholders to support effective facility operations.

Skills

People management

Communication

Coaching

Conflict resolution

Operational leadership

Digital skills

Education

Relevant qualification

Food Safety Certificate

Job description

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Your new role:As the Operational Services Manager, you'll lead and support a diverse team delivering essential non-clinical services that help keep our healthcare facilities safe, clean and running smoothly. You'll drive operational excellence, support high-quality patient care and build a positive, accountable team culture across three satellite facilities.You'll do this by:Leading multidisciplinary operational teams across cleaning, food services, security, courier and general support services.Managing workforce performance, recruitment, training, rostering and staff development.Driving service improvements, quality assurance, workplace safety and compliance.Overseeing operational budgets, resources, supplies and service delivery.Building strong relationships with clinical and non-clinical stakeholders to support effective facility operations.About you:You're an experienced operational leader who enjoys motivating teams, improving services and delivering positive outcomes in a complex healthcare environment. You bring strong communication skills, sound judgement and a commitment to creating safe, inclusive and high-performing workplaces.You'll bring:Experience leading diverse teams and managing operational or support services.Knowledge of cleaning standards, environmental services, waste management, hygiene and workplace safety.Strong people management, communication, coaching and conflict resolution skills.The ability to identify improvement opportunities and maintain high standards of quality and patient safety.Strong organisational, problem-solving and digital skills, with the ability to adapt to changing priorities.A relevant qualification and Food Safety Certificate will be highly regarded.Check out our quick tips and application essentials!What we can offer you:Make a meaningful impact by supporting the delivery of essential healthcare services across three diverse facilities.Enjoy opportunities to lead, develop and shape a diverse operational workforce.Work alongside passionate healthcare professionals in a collaborative and supportive environment.Be part of an organisation that values integrity, compassion, accountability, respect, engagement and excellence.Access flexible working arrangements that support work-life balance.Join a major public health service committed to innovation, continuous improvement and the communities it serves.Mt Gravatt Nurse Led Walk In Clinic (NLWIC)The clinic provides assessment, treatment and advice to adults and children (aged over 2 years) for non-life-threatening injuries and illness, as well as trauma-informed, women focused services.Meadowbrook Health Centre (MHC)MHC consists of a Minor Injury and Illness Clinic (MIIC), Women's Health Service, Pharmacy and a Medical Imaging Department in a purpose-built facility located directly across the road from Logan Hospital in Meadowbrook.Eight Miles Plains Satellite Health Centre (EMPSHC)EMPSHC is a purpose-built centre operating a MIIC, Kidney Dialysis Unit, Cancer Day Therapy Unit, Outpatient Department, Pharmacy, and a Medical Imaging Department.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.