Administration Officer - Reliever

Queensland Government; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Family-friendly environment

Generous leave entitlements

Salary packaging and development leave

Job summary

QEII Jubilee Hospital is seeking an Administration Officer - Reliever to provide flexible clerical support across hospital departments, including reception and switchboard, inpatient wards and outpatient clinics. You will help patients, visitors and healthcare teams access services efficiently.

You will coordinate appointments, admissions, transfers and documentation, while maintaining confidentiality and delivering courteous, professional service in a busy healthcare environment.

Qualifications

• Experience in hospital administration and clerical tasks.
• Strong data entry and records management skills.
• Commitment to confidentiality and patient-focused service.

Responsibilities

• Provide flexible clerical and administrative support across hospital departments.
• Manage patient enquiries, appointments, admissions, records and data entry.
• Support patient flow by coordinating appointments, transfers and documentation.
• Deliver professional customer service to staff, patients and visitors.

Skills

Administrative coordination

Customer service

Data entry

Reception duties

Job description

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.Your new role:Bring your administrative skills to a dynamic hospital environment where no two days are the same! As an Administration Officer - Reliever at QEII Jubilee Hospital, you will provide essential support across a range of departments, helping patients, visitors and healthcare teams access the services they need.In this role, you will:Provide flexible clerical and administrative support across hospital departments, including reception, switchboard, inpatient wards, outpatient clinics and specialist services.Manage patient enquiries, appointments, admissions, records and data entry, ensuring information is accurate, confidential and up to date.Support patient flow by coordinating appointments, transfers, discharges and documentation in collaboration with clinical and administrative teams.Deliver professional customer service and administrative support to staff, patients and visitors while adapting to changing priorities and operational needs.About you:You are an organised, adaptable and customer-focused professional who enjoys working in a busy healthcare environment. You take pride in providing reliable administrative support, communicating effectively and contributing to a positive team culture.To succeed in this role, you will demonstrate:Customer focus: A commitment to delivering helpful, respectful and empathetic service to patients, visitors and staff.Teamwork: The ability to build positive working relationships, contribute to team goals and manage competing priorities.Communication: Clear and professional communication skills, with discretion and a strong understanding of confidentiality.Work ethic and adaptability: The ability to work independently, use initiative, maintain accuracy and adjust to changing workloads and roster requirements.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About Queen Elizabeth II Jubilee Hospital:The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.QEII Hospital, a place of opportunity to make a difference and grow your career!INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.