Senior Administration Officer

Queensland Government; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Family-friendly work environment

Salary packaging

Professional development allowances

Employee wellness programs

Job summary

Queensland Government operates Bayside Community Care Unit, seeking a Senior Administration Officer to provide professional front office and telephone reception and manage diverse administrative tasks in a busy mental health setting.

You’ll coordinate records, data entry, reporting and financial administration, while maintaining confidential information and supporting service activity reporting and mental health documentation. Collaborative across teams is essential.

Qualifications

• Organised front office and reception for consumers, families, staff and stakeholders.
• Coordinate a broad range of administrative functions including records management.
• Maintain confidential information and support service activity reporting and mental health documentation.
• Identify opportunities to improve administrative processes and collaborate across community care services.
• Demonstrate strong communication and interpersonal skills in a diverse environment.

Responsibilities

• Provide professional front office and telephone reception, responding to enquiries from consumers, families, staff and stakeholders.
• Coordinate a broad range of administrative functions, including records management, data entry, reporting and financial administration.
• Maintain accurate and confidential information while supporting service activity reporting and relevant mental health documentation.
• Identify opportunities to improve administrative processes and collaborate with colleagues across community care services.
• Support the delivery of mental health rehabilitation services through efficient administrative support.

Skills

Reception

Customer service

Records management

Data entry

Reporting

Tools

Microsoft Office

Databases

Information systems

Job description

Your new role:This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.As the Senior Administration Officer at Bayside Community Care Unit, you'll help keep services running smoothly and support the delivery of mental health rehabilitation services. You'll have the opportunity to:Provide professional front office and telephone reception, responding to enquiries from consumers, families, staff and stakeholders.Coordinate a broad range of administrative functions, including records management, data entry, reporting, correspondence and financial administration.Maintain accurate and confidential information while supporting service activity reporting and relevant mental health documentation.Identify opportunities to improve administrative processes and collaborate with colleagues across community care services.About you:We're looking for an organised, adaptable and service-focused professional who can manage competing priorities and provide reliable administrative support in a busy mental health setting.Demonstrated ability to deliver high-quality reception, customer service and administrative support.Strong computer skills, including experience with Microsoft Office and the ability to learn new databases and information systems.Excellent communication and interpersonal skills, with the ability to work respectfully with a diverse range of people.Proven organisation, initiative and problem-solving skills, with the ability to work independently, meet deadlines and adapt to changing priorities.Check out our quick tips and application essentials!What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.Metro South Addiction and Mental Health Services:Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.