Administration Officer - MSH Patient Transport

Queensland Government; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Government is seeking an organised administration professional to support Metro South Health's Patient Transport team in coordinating non-urgent patient transport bookings and providing reporting support across the Patient Flow Program in Brisbane.

You will assist with data analysis, KPI monitoring, invoicing and arrangements for interstate and international patient transfers, contributing to safe and timely patient care and efficient service delivery.

Qualifications

• Strong communication and relationship-building skills.
• Excellent organisational and problem-solving abilities.
• High-level computer and data management skills, including Microsoft Office.

Responsibilities

• Coordinate patient transport bookings and facilitate communication with the Nurse Manager.
• Provide administrative, reporting and data analysis support for KPI monitoring.
• Assist with invoicing, financial reconciliation and transfers (interstate and international).

Skills

Communication

Organisational skills

Customer-focused administration

Data management

Tools

RaFT system

Hospital databases

Microsoft Office

Job description

Your new role:Join Metro South Health's Patient Transport team and play an important role in coordinating patient transport services that support timely access to safe, quality healthcare. Working within the MSH Patient Flow Program, you will provide essential administrative, coordination and reporting support to help deliver efficient, patient-focused services across Metro South Health. In this role, you will:Coordinate patient transport services by managing non-urgent transport bookings, facilitating communication and working closely with the Nurse Manager to support timely and effective service delivery.Provide high-quality administrative and reporting support, including database management, spreadsheet maintenance, KPI monitoring, data analysis and report preparation to support operational performance.Support financial and logistical coordination, including invoice reconciliation and arrangements for interstate and international patient transfers, helping ensure transport activities run smoothly.Contribute to service improvement and team effectiveness by coordinating meetings, maintaining accurate records, troubleshooting the RaFT transport system and assisting with projects.About you:You are an organised, proactive and customer-focused administration professional who enjoys working in a busy healthcare environment. With strong communication skills, sound technical capabilities and a commitment to quality service, you can balance competing priorities while supporting positive outcomes for patients, staff and the wider organisation. You will bring:Strong communication and relationship-building skills, with the ability to liaise professionally with internal and external stakeholders, respond to enquiries and work collaboratively within a multidisciplinary team.Excellent organisational and problem-solving abilities, enabling you to prioritise competing demands, manage your workload independently and respond flexibly to changing operational requirements.High-level computer and data management skills, including proficiency in Microsoft Office applications and the ability to learn or work with systems such as RaFT and hospital databases. Experience with financial reconciliation will be highly regarded.A commitment to accuracy, accountability and patient-focused service, demonstrating sound judgement, discretion, attention to detail and behaviours aligned with Metro South Health's values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence.What we can offer you:We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your roleYou'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.About the MSH Patient Flow ProgramThe Metro South Health (MSH) Patient Flow Program's (PFP) primary objective is to support the ability of the health service to maximise capacity for patient care and resource allocation by using a patient centred approach that promotes timely access to safe, quality care. This is achieved through the adaptation of contemporary and creative strategies that eliminate constraints in a patient's journey.INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCEOur values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.We are better together.This work is licensed under a Creative Commons Attribution 3.0 Australia License.