Manager Registry Services

Department of Justice; Perth; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career development

Learning programs

Health & wellbeing programs

Job summary

Department of Justice in Perth seeks a motivated and experienced Manager Registry Services to oversee the Supreme Court Registry, including Court of Appeal, civil, criminal and probate matters. You will advise on policy and procedures, manage HR responsibilities, and drive continuous improvement in service delivery for judges and the public.

Ideal candidates will have knowledge of civil, criminal and probate procedures and demonstrate leadership, collaboration and adaptability in a public sector

Qualifications

• Lead Collectively: build relationships across teams to deliver excellent customer services.
• Think through complexity: research and investigate legal/procedural issues to identify solutions.
• Identify opportunities for business improvement and risk mitigation.
• Adapt to change and develop professional and personal goals.

Responsibilities

• Recruitment, selection, training and development of staff.
• Monitoring staff progress against performance expectations.
• Managing FTE resources within the Supreme Court Registry.
• Identify customer needs and develop services that meet those needs.
• Set and monitor customer service standards and monitor performance against those standards.

Skills

Team leadership

Customer service

Policy development

Relationship building

Performance management

Public sector experience

Job description

This is a permanent, full time vacancy.

About the role

We are seeking a motivated and experienced person to fill the position of Manager Registry Services. Ideal candidates will bring knowledge and experience on the practice and procedures in the civil, criminal and probate jurisdiction of the Supreme Court. The Manager Registry Services is responsible for delivering high quality services in the Supreme Court’s Registry, encompassing Court of Appeal, civil, criminal and probate matters, to support the court’s judicial officers and the public. This position provides advice and develops operational policy, procedures and standards for the Supreme Court. It is essential that the incumbent work collaboratively to achieve common goals and best practice to facilitate business improvements. This position has a number of HR responsibilities, including:

• the recruitment, selection, training and development of staff
• monitoring staff progress against performance expectations
• the appropriate management of FTE resources within the Supreme Court Registry
• ability to identify customer needs and develop services that meet those needs.
• set and monitor customer service standards and monitors performance against those standards

In the course of their duties, incumbents will be exposed to evidence and other materials associated with serious criminal offences. This material may be confronting and/or disturbing for some persons.

Suitability Requirements

Through the recruitment process, we will be looking for a candidate who can demonstrate skills, experience and attributes in relation to the following:

Lead Collectively - Able to build strong relationships across teams and to encourage a team to contribute to shared goals, to deliver excellent customer services and positive outcomes to stakeholders and customers. Foster collaboration while considering the broader impact of decisions on the judiciary, staff and customers. Think through complexity - Able to think critically, to research and investigate legal and procedural issues and think through information from a wide array of sources to identify and implement solutions. Identify potential opportunities for business improvement and risk mitigation and communicate them to the team, managers and the judiciary. Dynamically sense the environment - Able to identify issues early, consider effective solutions and act decisively to resolve an issue. Approach critical conversations with confidence and thoughtfulness understanding the wider impact of their decisions. Deliver on high leverage areas - Able to identify priorities, pursue objectives with tenacity and be resilient in the face of challenges. Able to continuously adjust priorities and explore innovative approaches to develop a culture of continuous improvement. Build capability - Seek to proactively develop others; share learning to promote efficiency and effectiveness; and champion diversity and inclusion. Identify capability gaps and actively work to resolve them. Engage in ongoing performance feedback conversation and identify talent and enable development opportunities. Embody the spirit of public service - Display empathy, compassion, humility and integrity, and a genuine passion for the work; demonstrate a responsibility to Western Australians; and work in the interests of the public good. Demonstrates empathy, integrity and humility. Lead adaptively - Continuously seek to understand personal strengths and areas for improvement, be adaptive to change and adjust leadership style in different contexts. Seek feedback from multiple internal and external expert sources to remove obstacles and achieve buy in to develop professional and personal goals.

Eligibility

Permanent positions - To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits and opportunities

• Career pathway opportunities
• Learning and development opportunity programs
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences. Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of six (6) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies . Permanent, fixed term full time appointments may be offered in the Perth Metropolitan area during this period.

If you would like further information regarding the vacancy please contact Ms Kelly Martinelli by email at [e-mail].