Customer Service Officer

Department of Justice; Shire Of Derby-West Kimberley; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Career pathway

Learning and development

District Allowance

5 weeks annual leave

Job summary

The Department of Justice in Western Australia is seeking a Customer Service Officer for the Magistrates Court and Specialist Jurisdictions. This recruitment pool will run for 18 months and may be used to fill ongoing fixed term contracts and permanent opportunities.

The role provides advisory services on practices and procedures to internal and external customers and supports the Magistrate in and out of Court. Candidate may be required to work outside standard hours and may travel as needed.

Qualifications

• Customer service experience or aptitude.
• Ability to communicate clearly in writing and verbally.
• Ability to build productive relationships with stakeholders.

Responsibilities

• Provide quality customer service to internal and external customers of the Magistrates Court of Western Australia.
• Offer advisory services on practices and procedures to customers and support the Magistrate in and out of Court.

Job description

This recruitment pool will run for a period of 18 months and may be used to fill ongoing fixed term contracts and permanent opportunities.

About The Role

The Magistrates Court and Specialist Jurisdictions is accountable for:

• Judiciary and judicial support.
• Case processing.
• Enforcement of criminal and civil court orders.
• Enhance Aboriginal services throughout the state.

The Customer Service Officer is responsible for providing quality customer service to all internal and external customers of the Magistrates Court of Western Australia. The position provides an advisory service to all internal and external customers in relation to practices and procedures of the Magistrates Court of Western Australia and support services to the Magistrate in and out of Court.

Successful Applicant

• May be required to work outside of standard working hours, subject to business requirements.
• On occasion the incumbent of this position may be required to accompany the Judicial Officer on circuit within the regions travelling by vehicle or aircraft.
• They may also be required to perform relieving duties at other Court locations within the various regions.
• The position holder may be required to participate in job rotation at equivalent level for continued development.

Suitability Requirements

Through the recruitment process, we will be looking for candidates who can demonstrate skills, experience and attributes in relation to the following:

Builds Productive Relationships – The capacity to; build and maintain relationships with senior management, colleagues and clients, share information with stakeholders and seek input from others to inform team discussions, ensure that relevant/important information is shared where required, treat people with respect and courtesy and to act on constructive feedback.

Exemplifies Personal Integrity and Self-Awareness – A commitment to; adhere to the Code of Conduct in all interactions, behave in a honest professional and ethical way, check and confirm the accuracy of all information prior to release, take responsibility for the completion of work and seek guidance where necessary, stay calm under pressure and not react personally to criticism, acknowledge mistakes and learn from them, meet agreed performance levels and seek and accept supervisor feedback and guidance, manage risks by seek guidance when required and report potential risk issues to supervisor.

Communicates and Influences Effectively – An ability to; structure messages clearly and succinctly orally and in writing, gain a clear understanding of others comments by actively listening and asking questions to ensure understanding – checks that own views have been understood and able to discuss issues thoughtfully without becoming aggressive are requirements for this role.

The suitability requirements outlined will be what the panel will assess throughout the selection process.

Eligibility

Special conditions

• To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia
• A current and valid "C" class drivers’ licence or equivalent.

Benefits And Opportunities

• Career pathway opportunities
• Learning and development opportunity programs
• District Allowance
• 5 weeks Annual Leave and Travel concessions
• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Pool Recruitment

This pool will be open for a period of 18 months from the day after the breach of standard claim period closes. Permanent, fixed term, full time and part time appointments may be offered as vacancies arise; however, an appointment is not guaranteed.

The Department of Justice uses recruitment pools to build a bank of talent for future opportunities. Applicants found suitable in this pool, may be considered for subsequent, similar vacancies, with the Department of Justice in the Kimberly/Pilbara regions for the duration of the pool.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences.

Aboriginal and Torres Strait Islander applicants can access support by following this link.

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].

Further information

If you would like further information regarding the vacancy please contact Cherie Etrelezis, Regional Manager on [phone] for a confidential discussion.