Team Leader

Department of Justice; Perth; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Career pathway opportunities

Learning and development programs

Health and wellbeing programs

Annual leave and long service leave

Flexi time

Salary packaging

Job summary

The Department of Justice in Australia seeks a Team Leader to guide the Customer Service team within the State Administrative Tribunal. You will oversee document management, listings processes, and provide a seamless service to external parties and the Judiciary.

A strong focus on policy interpretation and continuous improvement is essential. You will lead and develop staff, ensure compliance with procedures, and contribute to strategic initiatives and effective collaboration across teams and

Qualifications

• Ability to lead and manage a Customer Service team with policy compliance.
• Interpret and implement legislation and organisational policies.
• Contribute to policy review and process improvements.
• Maintain accurate records and manage data across case systems.

Responsibilities

• Lead the Customer Service team and ensure efficient listings processes.
• Provide excellent customer service to external parties and Judiciary.
• Ensure procedural compliance and support case management.
• Coach staff and manage performance and training.

Skills

Leadership & Team Management

Policy interpretation

Continuous improvement

Records & data management

Relationship building

Decision making

Problem solving

Tools

Case management systems

Job description

This is a permanent, full time vacancy available for immediate filling.

About The Role

The State Administrative Tribunal (the Tribunal) provides access to a single, one-stop tribunal, making decisions on a range of civil and administrative matters. With over 150 pieces of enabling legislation, the Tribunal is a fast paced and dynamic working environment. Ranging from Human Rights matters to Strata disputes, no two days are the same!

This position contributes to supporting the functions of the Tribunal by effectively leading a Customer Service team. It contributes significantly to supporting the case management of applications before the Tribunal ensuring accurate, efficient document management and listings processes and overall providing a seamless service to external parties and to the Judiciary and members of the Tribunal. The Team Leader has responsibility for leading and managing the Customer Service team, procedural compliance and provision of excellent customer service.

Suitability Requirements

Through the recruitment process, we will be looking for a candidate who can demonstrate skills, experience and attributes in relation to the following:

Leadership and Team Management

• Demonstrated ability to plan, schedule and monitor daily work activities, including leave management, staff training and development, performance management and the effective management of operational risks.

Policy, Legislation and Continuous Improvement

• Ability to interpret and implement legislation, organisational policies and procedures, and contribute to the development, review and improvement of operational policies, processes and standards through research analysis and informed decision-making.

Records, Information and Data Management

• Strong organisational and administrative skills, including experience in document preparation, control and retrieval, data collection and monitoring, and maintaining a high level of accuracy in case management systems and records management practices.

Culture and Organisational Contribution

• Demonstrated commitment to fostering a positive, collaborative and innovative workplace culture, and the ability to contribute to and implement initiatives that support organisational effectiveness and continuous improvement.

Shapes and Manages Strategy

• Understands and communicates the reasons for decisions to others. Draws on information from a range of sources, uses judgement to analyse, works within agreed guidelines to make decisions, incorporates outcomes into work plans.

Builds Productive Relationships

• Build and maintain relationships with team members, other teams and internal and external customers. Recognises different views, consults and shares information with team and ensures others are kept informed. Proven ability to guide, coach and develop staff.

Ability to analyse problems and develop/provide effective solutions.

Eligibility

To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits And Opportunities

• Flexible working arrangements.
• Career pathway opportunities.
• Learning and development opportunity programs.
• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.
• 20 days annual leave per year, plus 3 repealed public holidays.
• 13 weeks long service leave after 7 years.
• Access to flexi time.
• 12% superannuation.
• Salary packaging.

Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Application process

How To Apply

Please ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position. This information will assist you with the preparation of your application.

We Require You To Submit

• A comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.
• Contact details of two (2) recent work referees, one (1) of whom should be your current or most recent supervisor where possible.
• A statement of no more than three (3) pages addressing the following three (3) Suitability Requirements below as mentioned in the section above. Please provide examples to support your claims.
• Shapes and Manages Strategy.
• Builds Productive Relationships.
• Ability to analyse problems and develop/provide effective solutions.

All the remaining Suitability Requirements listed in the section above will be assessed at a later stage in the recruitment process.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of twelve (12) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies Permanent, fixed term, full time and part time appointments may be offered at Perth Metropolitan area during this period.

For Further Job Related Information

If you would like further information regarding the vacancy, please contact Serika Camilleri on [phone] a confidential discussion.

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences.

Aboriginal and Torres Strait Islander applicants can access support by following this link.

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].

Submitting your application

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

If you are having difficulty submitting your online application, please telephone RAMS Helpdesk [e-mail] on 1300 733 056 for assistance.