Manager Registry Services

Department of Justice; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career pathways

Learning programs

Health benefits

Diversity & inclusion

Job summary

The Department of Justice in Western Australia seeks a Manager Registry Services to lead the Supreme Court Registry across appeals, civil, criminal and probate matters. This permanent, full-time role delivers high-quality registry services, develops policy and standards, and works collaboratively to drive improvements for judges, staff and the public.

The position involves HR responsibilities, strategic planning, and ensuring service excellence while managing resources and stakeholders.

Qualifications

• Lead collectively to build strong cross-team relationships and deliver excellent customer service.
• Think through complexity by researching legal/procedural issues and identifying risk with solutions.
• Dynamically sense the environment and act decisively to resolve issues.
• Deliver on high leverage areas by prioritising and improving processes.
• Build capability by developing others and promoting diversity and inclusion.
• Embody the spirit of public service with integrity and empathy.
• Lead adaptively and seek feedback to improve goals and outcomes.

Responsibilities

• Recruit, select, train and develop staff.
• Monitor staff progress against performance expectations.
• Manage FTE resources within the Supreme Court Registry.
• Identify customer needs and develop services to meet those needs.
• Set and monitor customer service standards and monitor performance against those standards.

Skills

Leadership

Policy development

Stakeholder engagement

Customer service

Performance management

Job description

About The Role

We are seeking a motivated and experienced person to fill the position of Manager Registry Services. Ideal candidates will bring knowledge and experience on the practice and procedures in the civil, criminal and probate jurisdiction of the Supreme Court.

This is a permanent, full‑time vacancy.

The Manager Registry Services is responsible for delivering high‑quality services in the Supreme Court’s Registry, encompassing Court of Appeal, civil, criminal and probate matters, to support the court’s judicial officers and the public.

This position provides advice and develops operational policy, procedures and standards for the Supreme Court. It is essential that the incumbent work collaboratively to achieve common goals and best practice to facilitate business improvements.

This Position Has a Number Of HR Responsibilities, Including

• the recruitment, selection, training and development of staff


• monitoring staff progress against performance expectations


• the appropriate management of FTE resources within the Supreme Court Registry


• ability to identify customer needs and develop services that meet those needs.


• set and monitor customer service standards and monitors performance against those standards

In the course of their duties, incumbents will be exposed to evidence and other materials associated with serious criminal offences. This material may be confronting and/or disturbing for some persons.

Suitability Requirements

Through the recruitment process, we will be looking for a candidate who can demonstrate skills, experience and attributes in relation to the following:

• Lead Collectively – Able to build strong relationships across teams and to encourage a team to contribute to shared goals, to deliver excellent customer services and positive outcomes to stakeholders and customers. Foster collaboration while considering the broader impact of decisions on the judiciary, staff and customers.


• Think through complexity – Able to think critically, to research and investigate legal and procedural issues and think through information from a wide array of sources to identify and implement solutions. Identify potential opportunities for business improvement and risk mitigation and communicate them to the team, managers and the judiciary.


• Dynamically sense the environment – Able to identify issues early, consider effective solutions and act decisively to resolve an issue. Approach critical conversations with confidence and thoughtfulness understanding the wider impact of their decisions.


• Deliver on high leverage areas – Able to identify priorities, pursue objectives with tenacity and be resilient in the face of challenges. Able to continuously adjust priorities and explore innovative approaches to develop a culture of continuous improvement.


• Build capability – Seek to proactively develop others; share learning to promote efficiency and effectiveness; and champion diversity and inclusion. Identify capability gaps and actively work to resolve them. Engage in ongoing performance feedback conversation and identify talent and enable development opportunities.


• Embody the spirit of public service – Display empathy, compassion, humility and integrity, and a genuine passion for the work; demonstrate a responsibility to Western Australians; and work in the interests of the public good. Demonstrates empathy, integrity and humility.


• Lead adaptively – Continuously seek to understand personal strengths and areas for improvement, be adaptive to change and adjust leadership style in different contexts. Seek feedback from multiple internal and external expert sources to remove obstacles and achieve buy in to develop professional and personal goals.

The suitability requirements outlined will be what the panel will assess throughout the selection process.

Eligibility

Permanent positions – To be eligible for permanent appointment to the public sector, you must be an Australian citizen or have permanent residency status in Australia.

Benefits And Opportunities

• Career pathway opportunities


• Learning and development opportunity programs


• Health and wellbeing programs including Fitness passport providing a wide range of gym, pool, and fitness Centre discounts available for employees and their families.


• Check out the attached Applicant Information Pack to find out other benefits of working for Justice.

Subsequent Vacancies

Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies for a period of six (6) months, in accordance with section 7d of the Commissioner’s Instructions No.48 – Recruitment, Selection and Appointment to Permanent Vacancies, and section 9d of the Commissioner Instructions 49 - Recruitment, Selection and Appointment to Fixed Term Vacancies. Permanent, fixed term full time appointments may be offered in the Perth Metropolitan area during this period.

For further job-related information

If you would like further information regarding the vacancy please contact Ms Kelly Martinelli by email at [e-mail].

Equity and Diversity

The Department of Justice is committed to building a diverse, inclusive and accessible workplace that reflects the community we serve. We strongly encourage applications from people of all backgrounds and experiences.

Reasonable adjustments are available throughout the recruitment process. For a confidential discussion about support or adjustments, please contact the person listed above or email [e-mail].