Registrar

Queensland Government; Gold Coast City; On-site; AUD 100,000 - 140,000; Full time

Job summary

Queensland Government, as Registrar, oversees efficient court registry operations, leading a team to deliver high-quality service to court users across criminal and civil jurisdictions. You will coach staff, manage resources, and ensure compliance with procedures and governance frameworks.

You will drive modernisation initiatives that emphasise safety, innovation, efficiency and improved access to justice for diverse communities and stakeholders.

Qualifications

• Experience leading registry teams and delivering client-focused services.
• Ability to coach staff, mentor teams and improve performance metrics.
• Strong stakeholder engagement skills, with a trauma-informed approach to service delivery.

Responsibilities

• Provide strong leadership and coaching to the registry team and foster a cohesive workplace.
• Engage stakeholders and respond to inquiries, issues and requests promptly.
• Act as escalation point for DFSV risk-related decisions and associated information sharing.

Skills

Leadership

Staff coaching

Stakeholder engagement

Risk management

Project management

Job description

As Registrar, you play a key role in overseeing the efficient operation of the court registry, focusing on coaching and leading staff for optimal service delivery. You will undertake resource management, engage with stakeholders and provide services to court users by leading a team handling court and registry duties that are crucial in supporting the judiciary across both criminal and civil jurisdictions.

This role offers an exciting opportunity to actively contribute to the modernisation of Queensland courts, emphasising safety, innovation, efficiency, and improved access to justice

In this role, you will:

• Provide strong and effective leadership, coaching and management to the registry team ensuring a supportive and cohesive workplace environment for all staff;
• Keep stakeholders of the courts at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints;
• Act as the point of escalation for your colleagues to recognise and action risks relating to Domestic, Family and Sexual Violence (DFSV) including anti-social behaviours of court users by completing prescribed assessments and manage the risks presented, including determining appropriate actions and pathways for information sharing with other internal or external parties.
• Formulate strategic initiatives aimed at enhancing community awareness and understanding of the justice system, while effectively achieving organisational objectives and supporting court users from disadvantaged backgrounds
• Ensure compliance with all administrative systems including maintaining data integrity and adhering to established processes, policies and procedures and legislation. This includes interpreting legislation, setting clear objectives and guidelines, monitoring performance indicators, implementing corrective actions as necessary, and regularly reviewing procedures for optimal efficiency;
• Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including members of the judiciary and their staff, government agencies, self-represented litigants, and the general public to provide effective service delivery and support;
• Implement transparent financial, human resource, data and risk management practices to ensure accountability and efficiency;
• Establish and uphold robust workforce planning, performance management, staff development and mentoring frameworks with the registry to achieve CATS strategic and operational goals;
• Identify and develop improvement initiatives and innovative processes to increase the effectiveness of your activities.
• Fulfil statutory duties as a Justice of the Peace, Clerk of the Court and Registrar as required, ensuring compliance with legal obligations and the integrity of court processes; this may include making routine but complex operational and quasi-judicial decisions within legislative parameters and follow established procedures, protocols, and governance mechanisms. Any quasi-judicial decisions may be subjective to review by a Court.
• Contribute to high-level reporting and analysis of operations data, ensuring the integrity of data is maintained on Courts' databases including the Queensland Wide Interlinked Court (QWIC) system, QCase, and Registry Committal Portal.
• Maintain an in-depth understanding of services, including referral pathways to other Government and third-party services, and relay appropriate knowledge and information to meet stakeholder requirements;
• Disseminate comprehensive information to the local community regarding government programs, services, and products to foster enhanced awareness and engagement;
• Manage the recordkeeping activities relevant to a Queensland Court Services Registry (including retention, archiving and disposal activities) through the appropriate allocation of resources.
• Drive a culture of continuous learning, goal achievement, self-reflection and motivation within the registry team while reinforcing contemporary knowledge, practices and responsiveness to constructive feedback;
• Oversee the management of registry workloads while fostering and driving a culture of excellence in service delivery, innovation and continuous improvement;
• Serve as a representative of the department in committees and meetings as necessary, effectively communicating CATS perspectives and contributing to decision-making processes;
• Carry out any other reasonable duties as directed by supervisory and management staff, ensuring adherence to professional standards and organisational objectives.

Applications to remain current for 12 months.