Manager, Quality and Safety Assurance

MA MISSION AUSTRALIA; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Salary packaging

External counselling

Chaplaincy support

Volunteering opportunities

Additional annual leave

Thank You Day

Job summary

Mission Australia is seeking a Manager, Quality and Safety Assurance to lead a national team and strengthen clinical governance, quality systems and continuous improvement across our community services.

You will provide strategic assurance, develop national policies, and partner with senior leaders to drive safe, high‑quality service delivery while upholding our values and lived experience input.

Qualifications

• Tertiary qualifications in a clinical setting such as Social Work, Psychology, Nursing, Allied Health, Mental Health, Aged Care or related discipline.
• Experience leading quality assurance, clinical governance, risk, compliance or continuous improvement functions.
• Ability to develop and oversee quality, safety and governance frameworks.

Responsibilities

• Develop and lead a high-performing Quality and Safety Assurance team.
• Oversee Clinical and Care Governance Framework and quality assurance standards.
• Drive continuous improvement by analysing quality and safety trends.
• Lead implementation of governance frameworks for safe, effective service delivery.
• Provide strategic assurance reporting to senior leaders and the Board.

Skills

Quality governance

Leadership

Data analysis

Stakeholder engagement

Regulatory compliance

Continuous improvement

Education

Clinical qualification (Social Work, Psychology, Nursing, Allied Health)

Job description

Full Time Permanent Role Location: Flexible State Location with Work from Home Options!

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Mission Australia provides a range of services to over 140,000 people every year – you can read more about our program pillars and our future directions in our Strategy 2030. Every person who turns to Mission Australia deserves to receive safe, high-quality support that creates lasting change. As our new Manager, Quality and Safety Assurance, you will play a critical role in ensuring the systems, governance and standards behind our services are as strong as the outcomes we strive to achieve. Leading a national team, you will strengthen quality assurance, clinical and care governance, and continuous improvement across a diverse portfolio of community services, helping ensure the voices of people with lived experience shape how we deliver support. This is an opportunity to influence practice at an organisational level, fostering a culture of accountability, learning and excellence so that together, we can continue building hope and possibility for all.

Your key responsibilities

• Develop and lead a high-performing Quality and Safety Assurance team, providing coaching, guidance and values-based leadership to achieve organisational objectives.
• Oversee Mission Australia’s Clinical and Care Governance Framework and quality assurance framework, ensuring service delivery standards are aligned with legislative, regulatory, accreditation and organisational requirements.
• Drive a culture of continuous improvement by analysing quality and safety trends, identifying opportunities for improvement and partnering with service delivery leaders to strengthen practice outcomes.
• Lead the implementation and ongoing oversight of clinical and care governance frameworks to support safe, effective and high-quality service delivery across the organisation.
• Provide strategic advice and assurance reporting to senior leaders, governance committees and the Board on quality, safety, compliance and emerging risks.
• Develop, review and maintain national operational policies, procedures and practice frameworks that support consistent, evidence-informed service delivery.
• Monitor changes in legislation, regulatory standards and accreditation requirements, leading organisation-wide responses to ensure ongoing compliance and best practice.
• Build strong relationships with internal and external stakeholders, including people with lived experience, to strengthen governance, accountability and service excellence.

Requirements for success

• Tertiary qualifications in a clinical setting such as Social Work, Psychology, Nursing, Allied Health, Mental Health, Aged Care or a related discipline; and ideally additional qualifications/certification in quality auditing and clinical governance.
• Extensive experience leading quality assurance, clinical governance, risk, compliance or continuous improvement functions within complex human services environments.
• Demonstrated ability to develop, implement and oversee quality, safety and governance frameworks that strengthen service delivery outcomes.
• Proven leadership experience, with the ability to build, mentor and inspire high-performing teams through values-based leadership.
• Demonstrated experience in leading change across complex organisations.
• Strong understanding of regulatory, accreditation and compliance requirements across community services, including clinical and non-clinical service settings.
• Experience developing organisational policies, practice frameworks and quality improvement initiatives that drive consistency, accountability and excellence.
• Exceptional analytical and problem-solving skills, with the ability to interpret complex data, identify emerging risks and provide strategic recommendations.
• Highly developed stakeholder engagement, communication and influencing skills, with the ability to build effective relationships across all levels of an organisation and with external partners.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference.
• Not-for-profit salary packaging, reducing your tax (details via AccessPay).
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Opportunity to purchase additional annual leave.
• Extra leave including:
• Mission Australia Thank You Day.
• Work Anniversary Day off.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.