Recovery Case Worker

MA MISSION AUSTRALIA; Sydney; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Free external counselling

Volunteering opportunities

Fitness passport

Extra leave

Job summary

Mission Australia is seeking a dedicated professional to provide intensive psychosocial recovery support for individuals with complex mental health needs. This on-site role delivers outreach services across the community, helping clients achieve independence and sustainable tenancy outcomes.

You will build strong therapeutic relationships, coordinate supports with external services, and contribute to safer, trauma-informed care in line with individual goals.

Qualifications

• Minimum Certificate IV or higher in Community Services, Mental Health or related field.
• Experience supporting people with complex mental health needs or psychosocial recovery.
• Ability to maintain professional boundaries and sound decisions in complex situations.
• Strong networking and stakeholder engagement across multiple services.

Responsibilities

• Provide intensive psychosocial recovery support to people with complex needs.
• Develop and review person-centred recovery plans and risk assessments.
• Assist with daily living activities and community access to build independence.
• Maintain regular outreach contact in homes and community settings.
• Provide complex case management and connect clients with services.
• Collaborate with tenancy providers and health professionals to support housing stability.
• Complete timely case notes and documentation to meet standards.

Skills

Networking

Stakeholder engagement

Relationship building

Resilience

Communication

Education

Certificate IV

Associate Diploma or Degree

Job description

Permanent Full Time Contract Location: Wangal (Ashfield) NSW 2131 Salary: $81,903 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Support people living with severe and enduring mental health challenges to build stability, independence and meaningful progress in their recovery journey. Working within Community Living Supports (CLS), you will provide intensive psychosocial recovery support to individuals experiencing significant functional impairment and living with complex needs, supporting them to navigate daily activities of living, strengthen community connections and achieve their personal recovery goals. This is an on-site position, delivering outreach support across the community, in consumers homes and other suitable locations. With a caseload, you will have the opportunity to provide highly individualised support, develop strong therapeutic relationships and work alongside consumers over an extended period as they progress toward greater independence, reduced hospital admissions and sustained tenancy outcomes. Drawing on a trauma informed and person centred approach, you will collaborate closely with individuals, their support networks and external services to create positive and lasting change.

Key Responsibilities

• Provide intensive psychosocial recovery support to people living with severe and persistent mental health challenges and complex support needs.
• Develop, implement and review person centred recovery plans, risk assessments and support strategies aligned with individual goals.
• Support consumers with activities of daily living, community access and building confidence in their independence.
• Maintain regular contact with consumers through outreach support in homes, community settings and other appropriate locations.
• Provide complex case management, coordinate and connect consumers with internal and external services, ensuring access to the supports they need.
• Work collaboratively with tenancy providers, health professionals and other stakeholders to support housing stability and positive outcomes.
• Complete timely case notes, reports, risk assessments and record keeping to meet compliance and quality standards.

Requirements for Success

• Minimum Certificate IV, Associate Diploma, Degree or equivalent qualification and experience in Community Services, Mental Health, Social Work, Alcohol and Other Drugs, or a related field.
• Demonstrated experience supporting people with complex mental health needs, psychosocial recovery or community based case management.
• Ability to build trusting relationships and effectively support people experiencing distress, trauma and significant life challenges.
• Strong networking and stakeholder engagement skills, with the ability to coordinate supports across multiple services.
• Resilience, adaptability and the confidence to work through uncertainty while managing changing participant needs and circumstances.
• Demonstrated ability to maintain professional boundaries and make sound decisions in complex situations.
• Well developed communication, administration and record keeping skills, with the ability to manage detailed documentation requirements.
• Full driver licence with no restrictions
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]. Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.