Service Area Manager

MA MISSION AUSTRALIA; City Of Stirling; On-site; AUD 123,000 - 150,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Salary packaging benefits

Job summary

Mission Australia is seeking an accomplished leader to head regional service delivery and workforce planning in Mirrabooka, WA. You will drive performance, build capability and manage budgets in alignment with our values and objectives.

The role requires a tertiary qualification in management or social work, strong governance and stakeholder engagement, and a willingness to champion NDIA/NIDS aligned services across a not-for-profit setting.

Qualifications

• Tertiary qualification in Management or Social Work, or equivalent experience.
• Proven management experience leading and developing teams.
• Experience overseeing service delivery and driving performance.
• Strong stakeholder engagement across government and community.
• Operational and financial management skills with change leadership.
• Knowledge of disability, NDIA/NDIS sector preferred.
• Ability to obtain valid police check and child-related clearances, and possess a current Australian driver’s licence.

Responsibilities

• Lead, support and develop your team, building capability and driving strong performance.
• Oversee service delivery across the region, ensuring key priorities and commitments stay on track.
• Manage workforce planning and resources to respond effectively to service needs.
• Build strong relationships with the NDIA, government, community partners and internal stakeholders.
• Oversee budgets and operational performance, proactively managing risks and competing priorities.
• Lead key initiatives and identify opportunities to strengthen service delivery and improve outcomes.

Skills

Leadership

Stakeholder engagement

Financial management

NDIS knowledge

Change leadership

Communication skills

Education

Tertiary qualification in management or social work

Job description

Permanent full-time position Location: Mirrabooka, WA 6061 $136,400 Base Salary + Super + not-for-profit salary packaging benefits

Your Opportunity

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Key Responsibilities

• Lead, support and develop your team, building capability and driving strong performance.
• Oversee service delivery across the region, ensuring key priorities and commitments stay on track.
• Manage workforce planning and resources to respond effectively to service needs.
• Build strong relationships with the NDIA, government, community partners and internal stakeholders.
• Oversee budgets and operational performance, proactively managing risks and competing priorities.
• Lead key initiatives and identify opportunities to strengthen service delivery and improve outcomes.

Requirements for Success

• Relevant tertiary qualification in Management, Social Work or a related discipline, or equivalent relevant experience.
• Demonstrated management experience, with a strong track record of leading, developing and building capability within teams.
• Experience overseeing service delivery and driving performance in a complex environment.
• Strong stakeholder engagement and communication skills, with the ability to build effective relationships across government, community and internal partners.
• Sound operational and financial management skills, with the ability to manage competing priorities and effectively lead teams through change.
• Knowledge of the disability, NDIS and/or community services sector will be highly regarded.
• Ability to meet NDIS Worker Screening Check and NDIA onboarding requirements, and hold a current Australian Driver's Licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

About Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.