Case Manager

MA MISSION AUSTRALIA; City Of Greater Geraldton; On-site; AUD 80,000 - 109,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Fitness passport

Additional annual leave

Mission Australia day off variety

Job summary

Mission Australia in Geraldton is seeking a Case Manager within the Safe Steps service to deliver trauma-informed, client-centred support to individuals, children and young people affected by family and domestic violence. This on-site role requires professional judgement, strong ethics and the ability to manage sensitive cases with confidentiality.

You will conduct intake, assessment, develop holistic case plans, provide advocacy and work with families, schools and services to promote safety,

Qualifications

• A Degree or Diploma in Social Welfare, Social Science, Youth Work, Community Services, or related field.
• 1–2 years of experience in family and domestic violence, youth work, or case management.
• First Aid & CPR Certificate is required.
• Full driver licence with no restrictions.
• National police history check, qualifications, and referee checks.

Responsibilities

• Provide trauma informed, culturally safe, non clinical psychosocial support to children and young people aged 12 to 25 years affected by FDV.
• Deliver end to end case management: intake, assessment, holistic case plans, and regular progress reviews.
• Manage active caseload with individualized safety and case management plans.
• Conduct home visits and outreach in safe community settings with trauma informed approach.
• Provide advocacy, practical assistance and referrals to housing, Centrelink, Medicare and other supports.
• Apply understanding of disability intersections with FDV to remove barriers.
• Build relationships with disability organisations and referral pathways.
• Maintain confidential client records in line with privacy and organisational requirements.

Skills

Trauma-informed practice

Aboriginal culture awareness

Strong communication

Independent working style

Multidisciplinary collaboration

Resilience & adaptability

Education

Degree or Diploma in Social Welfare/Social Science/Youth Work/Community Services

Job description

• Permanent Full Time Contract


• Location: Jambinu (Geraldton) WA 6530


• Salary: $94,472 + super + NFP salary packaging benefits


• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

As a Case Manager within the Safe Steps service in Geraldton, you will play a pivotal role in delivering specialised, trauma-informed support to individuals, children, and young people experiencing or at risk of family and domestic violence. This is an on‑site position that involves working under general supervision while exercising initiative, sound judgement, and independence in managing complex and sensitive cases. You will guide clients through some of the most challenging periods of their lives, offering psychosocial support, safety planning, advocacy, and structured case management tailored to their individual needs. The role requires a compassionate yet highly professional approach, working closely with families, schools, community resources, and inter‑regional team members to strengthen support networks and promote long‑term safety and wellbeing. Your work will contribute to empowering clients, especially children and young people, to heal, build resilience, and regain confidence through practical assistance, therapeutic interventions, and education around healthy relationships. In this role, you will maintain accurate case records, uphold strict privacy standards, collaborate with external service providers, and participate in continuous learning and development. With opportunities for mentoring, interregional connection, and meaningful community impact, the role offers personal and professional growth while helping create lasting positive change.

Your Key Responsibilities

• Provide trauma informed, culturally safe, non clinical psychosocial support to children and young people aged 12 to 25 years who are experiencing or have been exposed to family and domestic violence.


• Deliver end to end case management, including intake, assessment of suitability, development of holistic and strengths based case plans, and regular review of progress against goals.


• Manage an active caseload and develop, implement and review individualised case management and safety plans that support clients to achieve their goals and improve their wellbeing.


• Conduct home visits, office based appointments and outreach in safe community settings, ensuring client safety and wellbeing while maintaining a trauma informed approach.


• Provide advocacy, practical assistance and referrals to appropriate services, including support with housing, Centrelink, Medicare and other key supports.


• Apply an understanding of the intersection between disability and family and domestic violence, recognising barriers that may impact a person's ability to identify, disclose or respond to violence and access support.


• Promote access and inclusion by building relationships with local disability organisations, increasing awareness of the service and strengthening referral pathways for people living with disability.


• Maintain accurate, timely and confidential client records, including case notes, reports, data entry, safety plans and case management documentation in line with organisational and legislative requirements.

Requirements for Success

• A Degree or Diploma in Social Welfare, Social Science, Youth Work, Community Services, or related field, with at least one to two years of experience in family and domestic violence, youth work, or case management.


• Demonstrated trauma‑informed practice capability, including experience supporting children and young people exposed to FDV, and the ability to quickly and effectively assess client needs.


• Strong understanding of Aboriginal culture, protocols, and community dynamics, with the ability to work respectfully and effectively with Aboriginal young people, families, and communities.


• Exceptional communication and interpersonal skills, with adaptability to diverse audiences, and confidence working both independently and as part of a multidisciplinary team.


• Local knowledge, established community connections, and the ability to build strong networks across services, schools, families, and cultural groups.


• High level of resilience, flexibility, and innovation, with confidence navigating ambiguity and complexity while maintaining professional judgement and boundaries.


• Strong administrative, organisational, and report‑writing skills, including accurate data entry, time management, and the ability to manage a caseload of 15–20 clients over longer‑term engagement periods.


• First Aid & CPR Certificate is required.


• Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work - every day you're making a real difference


• Not-for-profit salary packaging, reducing your tax (details via AccessPay)


• Free external, confidential counselling and access to chaplaincy support


• Volunteering opportunities


• Fitness passport


• Opportunity to purchase additional annual leave


• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment.

We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

Learn more about Mission Australia and our purpose.