Case Manager

MA MISSION AUSTRALIA; City Of Mandurah; On-site; AUD 51,000 - 62,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteering opportunities

Extra annual leave purchase option

Extra leave days

Job summary

Mission Australia in Mandurah, WA, is seeking a part-time Youth Services Worker on a max-term contract to 30 June 2027 with extension possibilities and a 22.8-hour work week. The role provides a pathway to stable, youth-focused support services in the community, with not-for-profit salary packaging and benefits.

The ideal candidate holds a Social Work/related degree or substantial equivalent experience, with a proven ability to engage at-risk youth and coordinate multi-agency support.

Qualifications

• Degree or Diploma in Social Work, Social Welfare, Social Science, Community Services, or substantial equivalent experience.
• Experience supporting vulnerable or at-risk youth, particularly those facing family conflict or housing instability.
• Strong understanding of trauma, family breakdown, substance use, and social isolation.
• Ability to engage, motivate and build rapport with young people using person-centred, strengths-based support.

Responsibilities

• Respond to referrals from young people, families, schools, community organisations, and government agencies, conducting intake, assessment, and risk assessment processes.
• Build strong therapeutic relationships with young people and families to identify immediate needs and support long term goals.
• Deliver intensive case management, including support planning, case reviews, progress monitoring, and accurate case documentation.
• Provide informal counselling, advocacy, and practical support to assist young people experiencing family conflict, housing instability, disengagement, or other complex challenges.
• Facilitate family engagement and family reconciliation activities, including working collaboratively with parents and caregivers to strengthen relationships and outcomes.
• Connect clients with internal and external services that support health, education, employment, housing, recreation, and social participation outcomes.
• Develop and maintain strong relationships with schools, community organisations, and local stakeholders while promoting the Reconnect program through networking and community engagement activities.

Skills

Engagement with at-risk youth

Case management

Counselling foundations

Rapport building

Education

Social Work / Community Services degree

Job description

Your Opportunity

Max Term Contract to 30 June 2027 with possibility of extension. Part Time 22.8hrs = 3 days a week for real work/life balance. Location: Moorditj Mia (Mandurah) WA 6210. $56,683 + super + NFP salary packaging benefits.

Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out more about us and our purpose.

Your Key Responsibilities

• Respond to referrals from young people, families, schools, community organisations, and government agencies, conducting intake, assessment, and risk assessment processes.
• Build strong therapeutic relationships with young people and families to identify immediate needs and support long term goals.
• Deliver intensive case management, including support planning, case reviews, progress monitoring, and accurate case documentation.
• Provide informal counselling, advocacy, and practical support to assist young people experiencing family conflict, housing instability, disengagement, or other complex challenges.
• Facilitate family engagement and family reconciliation activities, including working collaboratively with parents and caregivers to strengthen relationships and outcomes.
• Connect clients with internal and external services that support health, education, employment, housing, recreation, and social participation outcomes.
• Develop and maintain strong relationships with schools, community organisations, and local stakeholders while promoting the Reconnect program through networking and community engagement activities.

Requirements for Success

• Degree or Diploma in Social Work, Social Welfare, Social Science, Community Services, or a related discipline, or substantial equivalent experience in a similar role.
• Demonstrated experience supporting vulnerable, disadvantaged, or at risk young people, particularly those experiencing family conflict, trauma, disengagement, or housing instability.
• Strong understanding of the challenges impacting young people and families, including complex trauma, family breakdown, substance use, and social isolation.
• Proven ability to engage, motivate, and build rapport with young people while delivering person centred and strengths based support.
• Well developed knowledge of community, government, and nongovernment services, with experience making effective referrals and coordinating support networks.
• Strong organisational, administration, and time management skills, with the ability to manage competing priorities, maintain accurate records, and oversee an active caseload.
• Ability to work autonomously while contributing to a collaborative team environment, demonstrating resilience, sound judgement, and an understanding of the impacts of vicarious trauma and self care practices.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you're making a real difference.
• Not-for-profit salary packaging, reducing your tax (details via AccessPay).
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Opportunity to purchase additional annual leave.
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential. That's why we stand together with Australians in need, until they can stand for themselves.

Learn more about Mission Australia and our purpose.