Case Manager

MA MISSION AUSTRALIA; Batchelor; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling services

Volunteer opportunities

Additional annual leave

Job summary

Mission Australia Batchelor is seeking a dedicated case manager for the Batchelor Transitional Accommodation Service. You will deliver person-centred, trauma‑informed support to residents moving toward stable housing, planning and tenancy readiness.

On-site role requiring strong relationship skills, data management, and collaboration with community and government partners to improve outcomes for Aboriginal residents.

Qualifications

• Minimum two years' experience in homelessness, housing or related human services field.
• Trauma informed case management, assessments and planning experience.
• Ability to build trust with Aboriginal individuals, families and communities.

Responsibilities

• Deliver person centred case management with assessments and housing transition plans.
• Conduct intake, risk assessments and ongoing reviews of support needs.
• Support tenancy readiness and independent living skills for residents.

Skills

Case management

Trauma-informed

Cultural safety

Assessment & planning

Communication

Education

Relevant degree or diploma in community services

Job description

Permanent Full Time Contract Location: Coomalie Creek NT 0822 Salary: $94,472 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

A new beginning can create the pathway to lasting change. The Batchelor Transitional Accommodation Service is a brand new service supporting individuals and families experiencing, or at risk of, homelessness as they move towards safe, stable and sustainable housing outcomes. Working within a purpose built site of 96 accommodation units, you will play a key role in helping residents build their confidence, strengthen their independence and prepare for long term tenancy success. Reporting to the Program Manager and supported by the Team Leader, you will provide person centred, trauma informed and culturally safe case management to residents with a range of housing, health, family and wellbeing needs. This is an on-site position and offers the opportunity to work closely with residents through every stage of their transition, from intake and assessment through to housing planning, tenancy readiness and successful exits into longer term accommodation. You will work in a dynamic and evolving environment where no two days are the same, combining relationship based support with comprehensive case management, stakeholder engagement and detailed administrative responsibilities. With approximately 80% of residents identifying as Aboriginal, this role is ideally suited to someone who values cultural safety, understands the importance of community connections and is passionate about supporting people to achieve meaningful and sustainable outcomes. Travel between Darwin and Batchelor is included within rostered working hours.

Your Key Responsibilities

• Deliver person centred case management, completing comprehensive assessments, case plans, safety plans and housing transition plans tailored to individual needs.
• Conduct intake, suitability and risk assessments, supporting safe entry into the service and ongoing reviews of support requirements.
• Support residents to develop tenancy readiness, independent living skills and strategies to sustain long term housing outcomes.
• Coordinate referrals, advocacy and access to housing, health, legal, financial, cultural and community support services.
• Build respectful and culturally safe relationships with residents, family members, community organisations, housing providers and government stakeholders.
• Maintain accurate case notes, reports, client records, data collection requirements and funding compliance documentation within required timeframes.
• Participate in case reviews, team handovers, supervision, service improvement activities and community engagement initiatives that promote the service and strengthen outcomes for residents.

Requirements for Success

• Minimum two years' experience in homelessness, housing, community services, alcohol and other drugs, family and domestic violence or a related human services environment.
• Relevant degree, diploma or equivalent combination of qualifications and substantial industry experience in community services, social work, human services or a related discipline.
• Demonstrated experience delivering trauma informed case management, assessments, support planning, advocacy and coordinated service provision.
• Strong understanding of Aboriginal cultural systems, protocols and culturally safe practice, with the ability to build trust and meaningful relationships with Aboriginal individuals, families and communities.
• Excellent administrative, report writing, documentation and data management skills, with the ability to maintain accurate records in a highly administrative environment.
• Ability to remain calm, resilient and professional when working with vulnerable people experiencing homelessness, trauma, health concerns, legal issues or challenging behaviours, while maintaining appropriate boundaries.
• Strong time management, adaptability and problem-solving skills, with the ability to work autonomously, manage competing priorities and respond effectively within a new and evolving service environment.
• Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.