Manager on Duty – Canberra

Meriton Suites; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Parental leave

Employee Assistance Program (EAP)

Friends and Family discounts

Team activities and social events

Induction program

Job summary

Meriton Suites currently seeks a Manager on Duty to oversee daily Front Office operations in Canberra. You will work with senior management to ensure an exceptional guest experience, leading the team to deliver seamless check-in/check-out, manage room allocations and uphold Meriton Suites standards.

The role requires experience in a 4- or 5-star hotel, knowledge of a Property Management System (Guest Centrix or similar), a passion for hospitality, and full availability for a 7-day rotating

Qualifications

• Experience leading Front Office in a 4- or 5-star hotel.
• Proven ability to develop and coach a front office team.
• Strong guest-service focus with calm, professional handling of issues.

Responsibilities

• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensure front desk tasks are completed daily/nightly.
• Adhere to Meriton Suites standards, policies and procedures.
• Escalate customer issues to maintain high satisfaction and quality.
• Foster a strong team culture across the hotel and interdepartmental relationships.

Skills

Front Office leadership

Team development

Guest service

Complaint handling

Staff scheduling

First Aid

8x roster flexibility

Tools

Guest Centrix

Job description

Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team.

About the Role

As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property's senior management team to ensure an excellent guest experience.

Your key responsibilities

• Manage and develop the Front Office team to drive service excellence.
• Manage the guest arrival and departure experience.
• Monitor room allocations.
• Ensuring daily and nightly front desk tasks are actioned and completed.
• Ensure Meriton Suites standards, policies and procedures are adhered to.
• Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
• Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.

To be successful in this role you will have

• Similar experience in a 4-star or 5-star hotel.
• Working knowledge of a Property Management System preferably Guest Centrix or similar.
• A passion for the hospitality industry.
• Impeccable grooming and presentation.
• Ability to drive a strong team culture.
• First Aid certificate or ability to gain.
• Full availability to work a 7-day rotating roster.

Why Meriton Suites?

• Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
• Merit Academy our online training platform to further develop your skills and knowledge
• Paid Parental leave
• Access to Employee Assistance Program (EAP) to provide professional and personal advice
• Friends and Family discounts
• Team activities and social events
• Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.