Management & Supervisory (Customer Service & Call Centre) - Harvey Norman

Harvey Norman; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Career progression

Rewarded performance

Flexible environment

Résumé du poste

Harvey Norman Fortitude Valley is seeking a Customer Service Manager to lead the service team and deliver Great Service, Always! to customers. The role focuses on managing repairs, liaising with service agents and suppliers, and maintaining the service database with accuracy.

The position offers career progression within a trusted national brand and a supportive, flexible work environment, with generous staff discounts and recognition for top performers.

Qualifications

• Experience in a customer focused, successful retail business.
• Experience in a high-volume administration role.
• Ability to juggle multiple tasks with a flexible, 'can-do' attitude.
• Strong communication and interpersonal skills.
• Ability to manage own workflow with solid organisation and prioritisation.

Responsabilités

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keep the service database up-to-date.
• Keep customers updated on the status of repairs within an acceptable timeframe with outstanding service.
• Assist with department admin duties including processing invoices, claims, reconciliations, and finance paperwork.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of stock arrival and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Connaissances

Customer service

Communication

Organisational skills

Multitasking

Australian Consumer Law knowledge

Description du poste

· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Fortitude Valley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment