Customer Service Clerk - Harvey Norman

Harvey Norman; Melbourne; Vor Ort; AUD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Generous staff discounts

Career progression

Recognised and rewarded performance

Flexible and positive work environment

Zusammenfassung

Harvey Norman Frankston is seeking a customer service focused Clerk to join the team delivering Great Service, Always! to customers.

The role involves managing repairs, admin duties, and ensuring timely service while maintaining excellent customer experiences. Harvey Norman offers staff discounts, career progression, and a supportive environment for performance and development.

Qualifikationen

• Experience in a customer focused, high volume retail environment.
• Strong communication and interpersonal abilities.
• Excellent organisational and prioritisation skills.
• Friendly, outgoing, and a good team member.

Aufgaben

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers; keep service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with great service.
• Assist with department admin: processing invoices, claims, reconciliations, and finance paperwork per procedures.
• Run weekly reports for repairs/service jobs as required by management.
• Advise customers of stock arrivals and organise delivery as requested.
• Maintain Health and Safety awareness.

Kenntnisse

Customer focus

Communication skills

Interpersonal skills

Organisational skills

Team player

Jobbeschreibung

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Frankston Customer Service Team is seeking a passionate, customer service focused Customer Service Clerk to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment